Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Neal

Halethorpe

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Skilled Retail Associate with background in customer service, inventory management, and sales. Exemplary abilities include listening to customers' needs and recommending suitable products accordingly. Have consistently maintained positive customer relations and contributed to boosting store reputation through high-quality service.

Customer-focused Retail Associate known for high productivity and efficient task completion. Specialized in inventory management, sales techniques, and customer service. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and effective team collaboration.

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

27
27
years of professional experience
1987
1987
years of post-secondary education

Work History

Retail Associate

Goodwill of the Chesapeake
Baltimore
10.2022 - Current
  • Wait on customers
  • Take in donations.
  • Help customers
  • keep floors clean, clean counters and glass
  • Push out tables
  • Assisted customers in locating merchandise and provided product information.
  • Processed transactions accurately using point-of-sale systems.
  • Operated cash register to process payments from customers.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted customers and provided excellent customer service.

Shift Lead

Walgreen's Drug Store
Baltimore
01.2018 - 10.2022
  • Managed operations during shift, with total awareness of activities of employees and customers.
  • Set the alarm and lock up before leaving.
  • Supervised daily operations and ensured compliance with company policies.
  • Assisted customers with product inquiries and resolved issues effectively.
  • Enforced safety procedures to maintain a secure work environment.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Completed opening and closing duties to facilitate business operations.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Resolved customer complaints and reported issues to senior management.
  • Make nightly deposits.
  • Count out all tills including the Pharmacy.
  • Sweep and mop store every night.
  • Fill coolers
  • Make sure cashiers have the change they need for customers.
  • Straighten all merchandise.
  • Back up cashiers when needed

Property Manager

Public Storage
Crofton
04.2016 - 09.2017
  • Make phone calls for late payments
  • Take in rent payments
  • Rent spaces
  • Check property twice daily to make sure all spaces are secured and locked properly
  • Inspected property regularly for quality and assessed and identified needs for improvement.
  • Completed paperwork for monthly auactions.
  • Maintained accurate records of rental agreements and customer accounts.
  • Ensured compliance with safety regulations and company policies consistently.
  • Resolved customer inquiries and complaints in a timely manner.
  • Conducted regular property inspections to identify maintenance needs.
  • Handled resident complaints and expedited maintenance requests.
  • Make sure the property is clean and free of trash.
  • Sell merchandise to help customers protect their belongings
  • Make phone calls for late payments

Store Manager

Brenmar LLC
Pasadena
08.2014 - 03.2016
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
  • Go over all daily paperwork every day.
  • Put all data n computer from the daily paperwork and email it to the owner.
  • Take daily deposits to the bank every day.
  • Stock the merchandise in the store.
  • Help the customers find what they are looking for.
  • Have great customer service with the customers.
  • Cashier
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and developed staff to enhance customer service skills.
  • Oversaw inventory management and implemented effective stock control measures.

Management/Customer Service Representative

Jsk Inc
Pasadena
03.1999 - 08.2014
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
  • Built partnerships with area businesses to raise brand awareness and increase referrals.
  • Cashier
  • Schedule
  • Put all paperwork data in the computer for all 6 stores and email to the owner daily
  • Order all the merchandise for the store
  • Stock store and coolers
  • Keep store clean and organized
  • Make the deposits and take to the bank daily
  • Take messages for the owner
  • Make sure all cashiers show up for their shift if they don't find another cashier if no one is available then cover the shift myself.

Education

Brooklyn Park Jr Sr High School
Brooklyn Park, MD

Skills

  • Customer service
  • Point-of-sale systems
  • Inventory management
  • Visual merchandising
  • Cashier
  • Management
  • Customer service
  • Team player
  • Schedule oversight
  • Oversee operations
  • Organization

Timeline

Retail Associate

Goodwill of the Chesapeake
10.2022 - Current

Shift Lead

Walgreen's Drug Store
01.2018 - 10.2022

Property Manager

Public Storage
04.2016 - 09.2017

Store Manager

Brenmar LLC
08.2014 - 03.2016

Management/Customer Service Representative

Jsk Inc
03.1999 - 08.2014

Brooklyn Park Jr Sr High School
Rebecca Neal