Rebecca Shen
Frederick
Summary
Strong team player, problem solver, and potential leader, with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, scheduling, and inventory management. Dedicated to ensuring lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
7
7
years of professional experience
Work History
Kennel and Training Attendant
Greenbriar Veterinary Hospital
Frederick
04.2025 - Current
- Maintained organization, cleanliness, and safety in work areas
- Ensure the animals in my care received each meal and medication
- Clean the spaces for our other animals, such as cats and pocket pets.
- Letting the dogs out for bathroom breaks, and cleaning up any accidents that may have occurred
- Assisted down in the training department. Ex: Walk dogs by to help reactivity, help redirect dogs to a better behavior, engage in group classes, shadow work flow… ect
Animal Care Attendant
Life of Riley
Gaithersburg, MD
04.2024 - 02.2025
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Administered medication as needed.
- Kept up with the feeding schedule daily.
Legal Assistant
The Law Offices Of Kidwell & Kent
05.2023 - 12.2023
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal guidance.
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Entry Level Technician
Virginia Tire And Auto
12.2022 - 04.2023
- Identified obstructions in tire, and repaired as necessary.
- Performed general inspection of vehicle, reported any maintenance needs
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Reduced turnaround time for repairs by effectively prioritizing tasks and managing workload.
Assistant Manager and Sales Associate
ZUMIEZ
08.2021 - 07.2022
- Opened the store; ensured that employees were present and on time
- Coordinated and managed staff sales quotas for the day
- Built skateboards and longboards according to customer specifications
- Maintained store cleanliness and orderliness
- Made sure the store was neat prior to closing
- Tallied the days’ profits and took deposits to the bank
- Helped develop employee work schedules
- Scheduled and managed inventory days
- Oversaw redesigns for marketing
- Handled customer service issues
- Developed strong working relationships with staff, fostering a positive work environment.
Camp Counselor
Butler Montessori School
06.2019 - 08.2019
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MDSkills
- Writing and Editing
- Legal Compliance
- Quality Control
- Client Service and Support
- Task Prioritization
- Staff Management
- Shift Coverage
- Sales and Marketing
- Customer Relationship Management
- Issue Identification
Timeline
Kennel and Training Attendant
Greenbriar Veterinary Hospital
04.2025 - Current
Animal Care Attendant
Life of Riley
04.2024 - 02.2025
Legal Assistant
The Law Offices Of Kidwell & Kent
05.2023 - 12.2023
Entry Level Technician
Virginia Tire And Auto
12.2022 - 04.2023
Assistant Manager and Sales Associate
ZUMIEZ
08.2021 - 07.2022
Camp Counselor
Butler Montessori School
06.2019 - 08.2019
High School Diploma -
Quince Orchard High School