Rebecca Spring
Hagerstown,MD
Summary
Dynamic professional with extensive experience in customer service and cash handling at AC&T. Proven ability to enhance sales through effective product recommendations and complaint resolution. Skilled in drawer balancing and multitasking, consistently ensuring operational efficiency while delivering exceptional service. Recognized for training new staff and maintaining a well-organized environment.
Overview
13
13
years of professional experience
Work History
Cashier
AC&T
09.2017 - 02.2019
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bartender/Server
Potomac Street Grill
03.2016 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Medical Assistant
Dr. David Charles Office
09.2005 - 02.2015
- Taught patients about medications, procedures, and care plan instructions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted physicians and nurses with clinical procedures following safe practices.
Education
Associate of Science - Nursing/General Studies
Hagerstown Community College
Hagerstown, MD05-2023
Medical Assistant Certificate - Medical
Accutech
Frederick, MD02-2004
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Complaint resolution
- Cash handling expertise
- Customer service excellence
- Cash register systems
- Multitasking and organization
Timeline
Cashier
AC&T
09.2017 - 02.2019
Bartender/Server
Potomac Street Grill
03.2016 - 01.2017
Lead Medical Assistant
Dr. David Charles Office
09.2005 - 02.2015
Associate of Science - Nursing/General Studies
Hagerstown Community College
Medical Assistant Certificate - Medical
Accutech
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