Rebekah Chhani
Catonsville
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
5
5
years of professional experience
Work History
Patient Service Coordinator/Optometric Technician
MyEyeDr.
12.2023 - Current
- Verify insurance eligibility and benefits for patients prior to scheduled appointments.
- Explains coverage details, co-pays, and benefits to patients to ensure financial transparency.
- Perform diagnostic pre-testing procedures including Visual acuity, Autorefractor, Intraocular pressure measurement and Optical Coherence Tomography (OCT)
- Supports optometrist to ensure accurate, efficient exams and seamless patient flow.
- Manage patient scheduling, patient check-in and front desk administrative operations daily.
- Maintain precise patient records and ensure absolute confidentiality in compliance with HIPPA regulations
- Handle high-volume patient interactions while consistently delivering excellent customer service
- Utilize EHR and medical scheduling softwear daily
Community Work Volunteer ( Primary Class Teacher )
Presbyterian Church
01.2024 - Current
- Developed educational materials to support training sessions for volunteers and participants.
- Demonstrate strong leadership,patience, and time management skills to ensure a safe and structured classroom setting.
- Lead and organize educational lessons and actives for primary aged children, fostering an engaging and supportive environment
- Coordinated community outreach programs to engage diverse populations and enhance participation.
- Communicate effectively with parents and church leadership regarding program schedules and child development.
Crew Member/Cashier
Hawaiian Poke Bar
11.2021 - 12.2023
- Managed multiple tasks simultaneously while maintaining efficiency and attention to detail and order accuracy
- Collaborated effectively with team members to maintain smooth, efficiency, operations during peak business hours.
- Provided fast-paced customer service in a high-volume takeout environment, communicated clearly with customers to ensure correct orders and satisfaction.
- Handled cash,card transactions, and daily point of sale reconciliation with precision.
Education
No Degree - Technician Certification Coursework (In Progress)
MyEyeDr
Ellicott City, MDHigh School Diploma -
Catonsville High School
No Degree - Medical Assistance Program ( On Pause )
The Community College of Baltimore County
Catonsville, MDSkills
- Digital Health & EHR systems : Eyefinity and Acuity
- Medical Administration
- Insurance Verification
- Multitasking Abilities
- Benefit Analysis ,HIPPA compliance, Medical Pre-testing
- Time Management
- Clinical Communication
- Client advocacy
- Accurate recordkeeping
- Telephone communication
- Employee training
- Analytical thinking
Languages
Mizo
Native or Bilingual
English
Native or Bilingual
Burmese
Professional Working
Malay
Limited Working
Timeline
Community Work Volunteer ( Primary Class Teacher )
Presbyterian Church
01.2024 - Current
Patient Service Coordinator/Optometric Technician
MyEyeDr.
12.2023 - Current
Crew Member/Cashier
Hawaiian Poke Bar
11.2021 - 12.2023
No Degree - Technician Certification Coursework (In Progress)
MyEyeDr
High School Diploma -
Catonsville High School
No Degree - Medical Assistance Program ( On Pause )
The Community College of Baltimore County