Regan Marshalleck
Frederick
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Delivery Courier
Walmart
Frederick, MD
07.2022 - Current
- Maintain professional and friendly demeanor during deliveries to uphold company reputation.
- Deliver goods and products to customer on time and in excellent condition.
- Follow proper safety procedures and protocols while loading, unloading and operating vehicles.
- Clean and maintain vehicle and assessed vehicle for damage after each shift.
- Follow all relevant traffic laws and safety regulations.
- Communicate with customers to provide delivery updates and confirm delivery locations.
Dispatcher Office Assistant
Baltimore Sun Newspaper
Baltimore, MD
07.2020 - 12.2022
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Construction Administrative Assistant
Steve Kemper Builder
Hagerstown, MD
10.2018 - 12.2020
- Assist in the close-out process preparing submittal logs, payment process, and collecting lien waivers
- Expedite subcontractor execution and expedite insurance certificates
- Worked directly with insurance companies to invoice for depreciation and/or supplements on completed projects
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Conducted research and gathered information in support of construction supervisor's decision-making responsibilities.
- Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by scheduling appointments and organizing itinerary.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Owner & Operator
3B Brow Bar
Hagerstown, MD
10.2018 - 02.2020
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Followed strict safety standards to protect clients from injury or infection.
- Worked with high attention to detail to complete precise, long-lasting brow looks.
- Maintained full schedule of appointments with over 10 clients per week.
Supervisor
Pretzel & Pizza Creations
Hagerstown, MD
12.2015 - 10.2018
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Cultivated warm relationships with regular customers.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Directed food preparation and cooking activities to meet health and safety standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Executive Assistant
Gideon Properties
Hagerstown, MD
01.2017 - 08.2018
- Analyzed markets, developed strategic plans and offered insightful direction to executives over real estate activities.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Administered operations to handle needs of Airbnb property.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Backstage Team Lead
Macy's
Dulles, VA
08.2016 - 01.2017
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
Associate Trainer
Panera Bread
Hagerstown, MD
04.2013 - 07.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Trained up to 5 new employees per month on company procedures.
- Demonstrated correct procedures and compliance with standards at all times.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MDNo Degree - Real Estate
The CE Shop
Online01.2024
Skills
- Customer Service and Support
- Organizational Skills
- Project Planning
- Verbal and Written Communication
- Comparative Market Analysis
- Employee Training
Certification
- Licensed Adjuster - Texas #3056422
- Licensed Real Estate Agent - End of January 2024
Timeline
Delivery Courier
Walmart
07.2022 - Current
Dispatcher Office Assistant
Baltimore Sun Newspaper
07.2020 - 12.2022
Owner & Operator
3B Brow Bar
10.2018 - 02.2020
Construction Administrative Assistant
Steve Kemper Builder
10.2018 - 12.2020
Executive Assistant
Gideon Properties
01.2017 - 08.2018
Backstage Team Lead
Macy's
08.2016 - 01.2017
Supervisor
Pretzel & Pizza Creations
12.2015 - 10.2018
Associate Trainer
Panera Bread
04.2013 - 07.2016
High School Diploma -
South Hagerstown High School
No Degree - Real Estate
The CE Shop