Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regan Marshalleck

Frederick

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Delivery Courier

Walmart
07.2022 - Current
    • Maintain professional and friendly demeanor during deliveries to uphold company reputation.
    • Deliver goods and products to customer on time and in excellent condition.
    • Follow proper safety procedures and protocols while loading, unloading and operating vehicles.
    • Clean and maintain vehicle and assessed vehicle for damage after each shift.
    • Follow all relevant traffic laws and safety regulations.
    • Communicate with customers to provide delivery updates and confirm delivery locations.

Dispatcher Office Assistant

Baltimore Sun Newspaper
07.2020 - 12.2022
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Construction Administrative Assistant

Steve Kemper Builder
10.2018 - 12.2020
  • Assist in the close-out process preparing submittal logs, payment process, and collecting lien waivers
  • Expedite subcontractor execution and expedite insurance certificates
  • Worked directly with insurance companies to invoice for depreciation and/or supplements on completed projects
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Conducted research and gathered information in support of construction supervisor's decision-making responsibilities.
  • Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Owner & Operator

3B Brow Bar
10.2018 - 02.2020
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Followed strict safety standards to protect clients from injury or infection.
  • Worked with high attention to detail to complete precise, long-lasting brow looks.
  • Maintained full schedule of appointments with over 10 clients per week.

Supervisor

Pretzel & Pizza Creations
12.2015 - 10.2018
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Cultivated warm relationships with regular customers.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Executive Assistant

Gideon Properties
01.2017 - 08.2018
  • Analyzed markets, developed strategic plans and offered insightful direction to executives over real estate activities.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Filed paperwork and organized computer-based information.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Administered operations to handle needs of Airbnb property.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Backstage Team Lead

Macy's
08.2016 - 01.2017
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Held weekly team meetings to inform team members on company news and updates.

Associate Trainer

Panera Bread
04.2013 - 07.2016
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained effective, consistent communication with managers, peers and other resource groups.
  • Trained up to 5 new employees per month on company procedures.
  • Demonstrated correct procedures and compliance with standards at all times.

Education

High School Diploma -

South Hagerstown High School
Hagerstown, MD

No Degree - Real Estate

The CE Shop
Online
01.2024

Skills

  • Customer Service and Support
  • Organizational Skills
  • Project Planning
  • Verbal and Written Communication
  • Comparative Market Analysis
  • Employee Training

Certification

  • Licensed Adjuster - Texas #3056422
  • Licensed Real Estate Agent - End of January 2024

Timeline

Delivery Courier

Walmart
07.2022 - Current

Dispatcher Office Assistant

Baltimore Sun Newspaper
07.2020 - 12.2022

Owner & Operator

3B Brow Bar
10.2018 - 02.2020

Construction Administrative Assistant

Steve Kemper Builder
10.2018 - 12.2020

Executive Assistant

Gideon Properties
01.2017 - 08.2018

Backstage Team Lead

Macy's
08.2016 - 01.2017

Supervisor

Pretzel & Pizza Creations
12.2015 - 10.2018

Associate Trainer

Panera Bread
04.2013 - 07.2016

High School Diploma -

South Hagerstown High School

No Degree - Real Estate

The CE Shop

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Regan Marshalleck