Regina McCullough
Summary
Proven leader and efficient operator, I excelled at Rite Aid Distribution by enhancing warehouse operations and team productivity. My expertise in order picking and processing, coupled with a strong ability to adapt to change, led to significant efficiency improvements. Recognized for meticulous attention to detail and fostering a collaborative work environment, I consistently surpassed performance goals.
Personable and reliable individual with strong work ethic and attention to detail. Knowledgeable about inventory management and order fulfillment, with proficiency in operating warehouse equipment and maintaining accurate records. Dedicated to ensuring efficient operations and contributing to productive team environment.
Overview
37
37
years of professional experience
Work History
Warehouse Picker/Auditor
Rite Aid Distribution
01.2008 - Current
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Organized warehouse shelves and racks to maximize space utilization.
Package Handler
Fed Ex Ground
05.2001 - 01.2008
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Assistant Manager
KFC
01.1988 - 10.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Peak Time Teller
Signet Bank
01.1995 - 08.1998
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured accurate cash handling, balancing drawer daily, and minimizing discrepancies.
- Consistently met or surpassed established productivity benchmarks during peak times.
- Mitigated risks associated with currency exchanges by diligently following established procedures.
- Identified potential sales opportunities, referring clients to appropriate banking services.
- Upheld security protocols by verifying identification documents before processing sensitive transactions.
- Managed high volume of monetary transactions accurately during peak business hours.
- Assisted in training new tellers, providing guidance on bank policies and best practices.
- Improved workflow efficiency by organizing work area for optimal functionality during rush hours.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Lake Clifton/ Eastern High School
Baltimore, MD06-1987
Skills
- Product labeling
- Heavy lifting
- Order picking and processing
- Material handling
- Data entry
- Warehouse safety
- Workplace cleanliness
- Adaptable to change
- Paperwork processing
Timeline
Warehouse Picker/Auditor
Rite Aid Distribution
01.2008 - Current
Package Handler
Fed Ex Ground
05.2001 - 01.2008
Peak Time Teller
Signet Bank
01.1995 - 08.1998
Assistant Manager
KFC
01.1988 - 10.2007
High School Diploma -
Lake Clifton/ Eastern High School
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