Reginald Cromer
Bowie
Summary
Dedicated IT Support Specialist with extensive experience in desktop and network support, complemented by security operations oversight. Capable of managing complex technical environments and collaborating across teams to resolve issues efficiently. Strong skills in Active Directory, ServiceNow, and customer service foster a reliable support structure.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Special Police Officer/Site Supervisor
Monarch Protection Agency
Temple Hills
12.2025 - Current
- Supervised daily security operations, coordinating officer coverage to ensure comprehensive site safety.
- Respond to emergencies, disturbances, alarms, and other security-related incidents.
- Monitor access control, visitor management, and resident safety.
- Coordinate with property management, maintenance staff, and law enforcement when required.
- Prepare Daily Activity Reports (DARs), incident reports, and security assessments.
- Trained and mentored new security officers on site procedures and reporting standards, fostering a knowledgeable team.
- Assisted in protective detail assignments to enhance security coverage. and maintain a professional security presence.
- Delivered concierge-style customer service, assisting residents, guests, and vendors to enhance overall satisfaction.
Network Administrator
MedStar Georgetown University Hospital
Washington
09.2019 - 09.2025
- Oversaw installation, configuration, maintenance, and troubleshooting of desktops, laptops, printers, mobile devices, and network infrastructure to ensure optimal performance.
- Supported network installations and telecommunications systems by adhering to technical specifications, contributing to reliable infrastructure.
- Resolved hardware, software, and network issues while maintaining hardware inventory and asset tracking.
- Supported operating system deployments, software installations, system upgrades, and device imaging.
- Coordinated ServiceNow tickets, technical escalations, and IT shipping/receiving for timely service delivery and support resolution.
- Collaborated effectively with cross-functional teams and adapted to changing operational priorities.
Desktop Support Engineer
John Hopkins University Hospital (FTEI)
Baltimore
02.2017 - 01.2019
- Over 10 years of IT support experience providing desktop, laptop, mobile device, and end-user technical support in enterprise environments.
- Troubleshot hardware, software, network, VPN, VoIP, VTC, and Microsoft Office issues for onsite and remote users.
- Supported ServiceNow incident management and asset management, handling Tier 1–3 technical escalations to ensure timely resolution of user issues.
- Managed project risks, coordinated issue resolution, and facilitated Windows deployments, PC refreshes, Microsoft 365 upgrades, and software deployments to enhance operational efficiency.
- Administered Active Directory, Identity & Access Management, PIV cards, SecurID, security groups, and user permissions.
- Performed computer imaging, profile migrations, and system configurations, supporting both Windows and Linux/Unix environments to maintain system integrity.
Education
Certification in Computer Science -
Delaware State University
Dover, DE01-2010
HS Diploma - Computer Science
Eleanor Roosevelt High School
Greenbelt, MD05-2008
Skills
- Security Operations
- Access Control
- Incident management
- Crisis Management
- Team Leadership
- Customer Service
- Windows 10/11
- Microsoft 365 (O365)
- Active Directory
- ServiceNow
- PC deployment
- Hardware/Software Support
- Desktop Imaging
- Network troubleshooting
- Data Migration
- Asset Management (ITAM)
- Report Writing
- Conflict management
- Report Writing
Certification
- A+, 12/01/18, CompTIA
- Security+, 07/01/24, CompTIA
- CompTIA Network+, 09/01/24, CompTIA
Personal Information
Title: Desktop Support Specialist
Languages
English
Professional
Spanish
Limited
Timeline
Special Police Officer/Site Supervisor
Monarch Protection Agency
12.2025 - Current
Network Administrator
MedStar Georgetown University Hospital
09.2019 - 09.2025
Desktop Support Engineer
John Hopkins University Hospital (FTEI)
02.2017 - 01.2019
Certification in Computer Science -
Delaware State University
HS Diploma - Computer Science
Eleanor Roosevelt High School