Reginald Hyacinthe
Parkville,MD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
Work History
Tractor Trailer Truck Driver
CFI
07.2024 - 01.2025
- Increased customer satisfaction with courteous service and professional interactions during pickups and dropoffs.
- Maintained a safe driving record through vigilant adherence to traffic laws and safety regulations.
- Navigated challenging road conditions safely, adjusting driving techniques according to weather or traffic situations.
Tractor Trailer Truck Driver
AFB
02.2024 - 06.2024
- Maintained up-to-date certifications and licenses required for operation of tractor-trailer vehicles, ensuring ongoing eligibility for employment within the transportation sector.
- Kept accurate logs of hours driven per day per federal regulations ensuring compliance with mandated rest periods and preventing driver fatigue.
- Participated in safety meetings to stay informed about changing regulations, industry trends, and best practices for maintaining a secure work environment.
Logistics Driver
L Logistics
03.2020 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
Insurance Agent
American National Benefits Group
10.2014 - 07.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Streamlined renewal process, making it easier for clients to update and maintain their policies.
Loan Officer
CBC National Bank
03.2011 - 05.2013
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Loan Officer
First Fidelity Mortgage
08.2004 - 03.2010
- Fielded customer complaints and provided solutions.
- Maintained compliance with federal and state regulations, conducting thorough reviews and updates of loan documentation procedures.
- Assisted customers with completing loan applications and other paperwork.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Ranked#1 in company sales in 2008 with 1.5 million average monthly volume
Loan Officer
Knox Financial
01.2001 - 02.2004
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Enhanced customer satisfaction with personalized loan consultations, guiding clients through complex processes.
- Made over 100 potential prospect calls per day
- Created Approved Corporate Marketing Materials for Mass Mailers
- Analyzed Applicants Financial Status, Credit, and Property Value to Determine Eligibility for Approval
Education
Bachelor of Arts - Communications
Towson University
Towson MD12.2000
High School Diploma -
Clarkstown High School
New City, NY06.1993
Timeline
Tractor Trailer Truck Driver
CFI
07.2024 - 01.2025
Tractor Trailer Truck Driver
AFB
02.2024 - 06.2024
Logistics Driver
L Logistics
03.2020 - 10.2023
Insurance Agent
American National Benefits Group
10.2014 - 07.2019
Loan Officer
CBC National Bank
03.2011 - 05.2013
Loan Officer
First Fidelity Mortgage
08.2004 - 03.2010
Loan Officer
Knox Financial
01.2001 - 02.2004
Bachelor of Arts - Communications
Towson University
High School Diploma -
Clarkstown High School
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