Reginay Sutton

• Experience with Epic
• Experience with hospital
• At least three years of experience in healthcare insurance accounts receivable follow up, working with or for a hospital system, working directly with government or commercial insurance payers.
• Experience identifying billing errors and resubmitting claims as well as following up on payment errors, low reimbursement and denials.
• Experience reviewing EOB and 1500 forms to conduct A/R activities.
• Knowledge of accounts receivable practices, medical business office procedures, coordination of benefit rules and denial overturns and third-party payer billing and reimbursement procedures and practices.

• Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
• Utilized CRM software to document interactions and track customer feedback for service improvement.
• Assisted in training new team members on customer service protocols and best practices.
• Processed orders accurately, maintaining high standards of data entry and documentation.

• Led customer service initiatives to enhance customer satisfaction and loyalty.
• Trained and mentored team members on best practices and effective communication techniques.
• Developed and implemented efficient processes to streamline service operations.
• Analyzed customer feedback to identify trends and improve service delivery standards.

Responding to customer inquiries and providing solutions or assistance with product or

service-related issues.

Ensure the team meets quality expectations through proactive call Monitoring audits.

Implement coaching and counseling processes to enhance performance.

Establish excellent working relationships with internal departments to address issues

promptly. Resolve challenges before they become problematic, Fostering a seamless

workflow.

Respond to 24/7 service needs