Rei Aguirre
Silver Spring
Summary
Dynamic Operations Manager with a proven track record at IQ Home Care INC, excelling in leadership and customer service. Expert in optimizing processes and enhancing team performance, driving operational efficiency. Recognized for adaptability and effective communication, consistently achieving swift resolutions and improved client satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operations Manager
IQ Home Care INC
Orlando
02.2015 - 04.2025
- Responsible for overseeing day-to-day operations, including:
- - Coordinating scheduling, re-routing, and dispatching jobs for a team of 50+ employees
- - Processing daily credit card payments for clients
- - Submitting time sheets for payroll approval
- - Signing paychecks and other essential documents from teams
- - Overseeing the hiring process, ensuring all necessary documents are in order
- Demonstrated expertise in leadership, time management, and operational efficiency, driving results and growth in a fast-paced environment.
Team Supervisor
Alorica
Tulsa
01.2014 - 12.2014
- Spearheaded escalated case management, leading to swift resolutions and enhanced customer satisfaction. Key accomplishments include:
- - Effectively handled high-priority customer complaints from a call center environment, ensuring prompt and satisfactory resolutions
- - Conducted thorough evaluations of team performance, identifying areas for improvement and implementing targeted coaching strategies
- - Analyzed survey feedback, using data-driven insights to refine coaching methods and enhance overall customer experience
Education
Business Administration
Northern Virginia Community College
Annandale, Virginia, USA06.2014
MBA -
Ateneo de Zamboanga University
Philippines09.2012
Bachelor of Science - Hotel and Restaurant Management
Pilar College
Philippines04.2012
High School -
Ateneo de Zamboanga University
Philippines04.2008
Grade School -
Ateneo De Zamboanga University
Philippines03-2004
Skills
- Adaptability
- Fast Learner
- Communication Skills
- Customer Service
Languages
English, Spanish, Filipino, Brazillian Portugese
Timeline
Operations Manager
IQ Home Care INC
02.2015 - 04.2025
Team Supervisor
Alorica
01.2014 - 12.2014
Business Administration
Northern Virginia Community College
MBA -
Ateneo de Zamboanga University
Bachelor of Science - Hotel and Restaurant Management
Pilar College
High School -
Ateneo de Zamboanga University
Grade School -
Ateneo De Zamboanga University
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