Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rei Aguirre

Rei Aguirre

Silver Spring

Summary

Dynamic Operations Manager with a proven track record at IQ Home Care INC, excelling in leadership and customer service. Expert in optimizing processes and enhancing team performance, driving operational efficiency. Recognized for adaptability and effective communication, consistently achieving swift resolutions and improved client satisfaction in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Operations Manager

IQ Home Care INC
Orlando
02.2015 - 04.2025
  • Responsible for overseeing day-to-day operations, including:
  • - Coordinating scheduling, re-routing, and dispatching jobs for a team of 50+ employees
  • - Processing daily credit card payments for clients
  • - Submitting time sheets for payroll approval
  • - Signing paychecks and other essential documents from teams
  • - Overseeing the hiring process, ensuring all necessary documents are in order
  • Demonstrated expertise in leadership, time management, and operational efficiency, driving results and growth in a fast-paced environment.

Team Supervisor

Alorica
Tulsa
01.2014 - 12.2014
  • Spearheaded escalated case management, leading to swift resolutions and enhanced customer satisfaction. Key accomplishments include:
  • - Effectively handled high-priority customer complaints from a call center environment, ensuring prompt and satisfactory resolutions
  • - Conducted thorough evaluations of team performance, identifying areas for improvement and implementing targeted coaching strategies
  • - Analyzed survey feedback, using data-driven insights to refine coaching methods and enhance overall customer experience

Education

Business Administration

Northern Virginia Community College
Annandale, Virginia, USA
06.2014

MBA -

Ateneo de Zamboanga University
Philippines
09.2012

Bachelor of Science - Hotel and Restaurant Management

Pilar College
Philippines
04.2012

High School -

Ateneo de Zamboanga University
Philippines
04.2008

Grade School -

Ateneo De Zamboanga University
Philippines
03-2004

Skills

  • Adaptability
  • Fast Learner
  • Communication Skills
  • Customer Service

Languages

English, Spanish, Filipino, Brazillian Portugese

Timeline

Operations Manager

IQ Home Care INC
02.2015 - 04.2025

Team Supervisor

Alorica
01.2014 - 12.2014

Business Administration

Northern Virginia Community College

MBA -

Ateneo de Zamboanga University

Bachelor of Science - Hotel and Restaurant Management

Pilar College

High School -

Ateneo de Zamboanga University

Grade School -

Ateneo De Zamboanga University

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Rei Aguirre