Reid Caimi
Newark
Summary
Proactive, energetic and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Operations Manager
Windmill Creek Vineyard
11206 Worcester Hwy. Berlin, Maryland 21811
10.2024 - Current
- Oversaw maintenance tasks such as equipment repair schedules or facility upkeep initiatives so that they didn''t interfere with daily service.
- Improved customer satisfaction by addressing and resolving guest concerns promptly and professionally.
- Worked closely with other managers on duty during particularly busy shifts so everyone was focused on delivering an exceptional experience for each guest.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Watersports Instructor
Paradise Watersports
12913 Ocean Gateway Ocean City, MD 21842, US
04.2023 - 09.2024
- Demonstrated commitment to maintaining high-quality equipment by conducting regular inspections and coordinating necessary repairs or replacements.
- Provided exceptional customer service by promptly addressing inquiries or concerns related to course registration or instructional content.
- Mentored junior staff members by sharing expertise in water sports instruction techniques, equipment maintenance procedures, and customer interaction strategies.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Restaurant Team Member
Hoopers Crabhouse
12913 Ocean Gateway, Ocean City, MD 21842
07.2022 - 10.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared food orders, cooking on grill and operating fry station.
Education
High School Diploma -
Stephen Decatur High School
9913 Seahawk Rd, Berlin, MD 2181105-2024
Skills
- Critical Thinking Skills
- Attention to detail
- Skilled in Prioritizing Tasks
- Customer Interaction Skills
- Effective leader
- Proficient in Negotiation
- Consistent Dependability
- Effective Conflict Resolution
- Client Relationship Development
Timeline
Assistant Restaurant Operations Manager
Windmill Creek Vineyard
10.2024 - Current
Watersports Instructor
Paradise Watersports
04.2023 - 09.2024
Restaurant Team Member
Hoopers Crabhouse
07.2022 - 10.2022
High School Diploma -
Stephen Decatur High School