Reinalys Morales
Hyattsville
Summary
Bilingual customer service professional with a versatile background in warehouse operations, retail, and creative production. Recognized for delivering exceptional service, maintaining high standards of quality and efficiency, and supporting team success in fast-paced environments. Fluent in English and Spanish, with strong communication, problem-solving, and multitasking skills. Technically proficient and adaptable, with experience in inventory systems, point-of-sale operations, and client-focused roles. Dedicated to enhancing customer satisfaction and contributing to smooth, effective daily operations.
Overview
9
9
years of professional experience
Work History
Pro Sales Associate
Home Depot
College Park, MD
08.2025 - Current
- Delivered exceptional customer service to enhance shopping experiences and drive sales.
- Assisted customers in product selection, ensuring informed purchasing decisions and satisfaction.
- Maintained knowledge of current promotions, inventory levels, and product features to support sales efforts.
- Trained new associates on store policies, product knowledge, and customer interaction techniques.
- Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Seamstress & Trainer
Unshattered
Wappingers Falls, NY
01.2023 - 06.2024
- Delivered exceptional one-on-one training to new team members, enhancing overall productivity and team collaboration
- Designed and crafted premium-quality bags with a strong attention to detail, demonstrating commitment to customer satisfaction and high-end presentation
- Consulted with customers to understand design needs and provide personalized recommendations, reinforcing positive client relationships
- Consistently met production deadlines while upholding strict quality standards
Staff Associate, Housekeeping, Cook
Hoving Home
Oxford, NJ
06.2022 - 01.2023
- Maintained a clean, welcoming, and organized environment to support daily operations and client comfort
- Developed weekly meal plans and prepared nutritious meals for a 30-person residential program, ensuring dietary needs were met
- Provided compassionate, customer-first service in both residential and community settings
- Oversaw daily upkeep of vehicles and facility grounds, contributing to safety and operational readiness
Warehouse Associate
Amazon
Robbinsville, NJ
10.2021 - 04.2022
- Accurately picked, packed, and shipped orders in a high-volume environment, consistently exceeding performance metrics
- Utilized RF scanners to process inventory and ensure accuracy of outgoing shipments
- Collaborated with team members and supervisors to solve logistical issues and maintain smooth workflow
- Maintained strict adherence to safety and quality standards
Warehouse Associate & Cashier
Costco
Lawrenceville, NJ
08.2020 - 03.2021
- Provided prompt, courteous service to members while operating registers and processing purchases
- Assisted customers with locating products and resolving issues, ensuring a positive shopping experience
- Replenished inventory on the floor and maintained clean, organized product displays
- Operated pallet jacks and assisted with cart retrieval to enhance store flow and accessibility
Deli & Seafood Associate
ACME
Hamilton, NJ
09.2018 - 01.2020
- Delivered outstanding customer service by preparing deli and seafood items per customer specifications
- Maintained a clean and sanitary food prep area in compliance with safety guidelines
- Advised customers on product selections, cooking methods, and daily specials
- Trained new associates on safe equipment use and customer service best practices
Warehouse Associate
SanMar
Robbinsville, NJ
03.2017 - 05.2018
- Operated RF scanners and power carts to complete order fulfillment with speed and accuracy
- Conducted quality checks to ensure all products met company standards before shipping
- Supported inventory control by accurately stocking and labeling incoming products
- Contributed to team success by cross-training in multiple warehouse functions
Education
High School Diploma -
Ralph R. McKee Career And Technical
Staten Island, NY06-2016
Skills
- Bilingual: Fluent in English & Spanish
- Exceptional Customer Service & Communication
- Conflict Resolution & Problem Solving
- Team Collaboration & Peer Support
- Time Management & Organizational Skills
- Detail-Oriented with Strong Quality Control
- Technical Proficiency: Microsoft Office, RF Scanning, POS Systems, Dynamic NAV
- Adaptable in Fast-Paced Environments
- Training & Mentorship Experience
- Creative Design: Sewing, Ornamentation, and Product Presentation
Timeline
Pro Sales Associate
Home Depot
08.2025 - Current
Seamstress & Trainer
Unshattered
01.2023 - 06.2024
Staff Associate, Housekeeping, Cook
Hoving Home
06.2022 - 01.2023
Warehouse Associate
Amazon
10.2021 - 04.2022
Warehouse Associate & Cashier
Costco
08.2020 - 03.2021
Deli & Seafood Associate
ACME
09.2018 - 01.2020
Warehouse Associate
SanMar
03.2017 - 05.2018
High School Diploma -
Ralph R. McKee Career And Technical