Renee' Lewis
Baltimore
Summary
Proactive administrative support professional skilled in optimizing communication and scheduling within fast-paced environments. Expertise in customer service and file management, ready to enhance operational efficiency and stakeholder engagement.
Detail-oriented office professional with strong scheduling and customer service skills. Proven ability to manage office correspondence, ensuring effective communication and smooth operations.
Overview
9
9
years of professional experience
Work History
Office Secretary
Department Of Parole And Probation
4750 Mount Hope Drive Baltimore, MD 21215
06.2023 - Current
- Facilitated timely communication through effective management of office correspondence, enhancing stakeholder engagement.
- Coordinated scheduling for meetings and appointments, optimizing time management for department leaders.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained accurate records and files, improving retrieval efficiency and compliance with departmental policies.
- Assisted in preparing reports and documentation, enhancing clarity and presentation of information for decision-making.
Program Assistant
University Of Maryland Dental School
650 W Baltimore Street Baltimore, MD 21201
12.2019 - 06.2023
- Coordinated daily operations for dental programs, ensuring smooth scheduling and resource allocation.
- Assisted faculty and students with administrative tasks, enhancing communication and workflow efficiency.
- Managed program documentation and maintained accurate records in compliance with university standards.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Managed multi-line phone systems to ensure effective communication and prompt customer service.
- Coordinated appointment schedules and maintained calendars for staff and clients efficiently.
- Developed and implemented streamlined check-in processes to enhance guest experience.
- Trained new receptionists on office protocols and customer interaction techniques.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Gate Guard
University of Maryland Penn Parking
5 N Paca Street Baltimore, MD
06.2017 - 12.2019
- Monitored access points, ensuring safety and compliance with university regulations.
- Conducted routine inspections of vehicles for security and identification verification.
- Responded promptly to incidents, coordinating with campus security for resolution.
- Trained new personnel on gate operations and safety protocols, enhancing team performance.
- Maintained a safe environment through effective communication with fellow gate guards and supervisors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed cash drawer, ensuring accuracy during shifts and performing end-of-day reconciliations.
Cashier
The Home Depot Store
6000 Baltimore National Pike Catonsville, MD 21228
10.2016 - 10.2017
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new cashiers on best practices and store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Criminal Justice
Baltimore City Community College
2901 Liberty Heights Ave Baltimore, MD 21215High School Diploma -
Edmondson Westside High School
501 N Athol Ave Baltimore, MD 2122906-2015
Skills
- Scheduling appointments
- File management
- File organization
- Reception oversight
- Schedule management
- Document scanning
- Scheduling and calendar management
- Appointment scheduling
- HIPAA guideline compliance
- Payment posting
Languages
English
Native or Bilingual
Timeline
Office Secretary
Department Of Parole And Probation
06.2023 - Current
Program Assistant
University Of Maryland Dental School
12.2019 - 06.2023
Gate Guard
University of Maryland Penn Parking
06.2017 - 12.2019
Cashier
The Home Depot Store
10.2016 - 10.2017
No Degree - Criminal Justice
Baltimore City Community College
High School Diploma -
Edmondson Westside High School