Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renee Scott

Upper Marlboro

Summary

Dynamic operations and customer service professional with extensive experience leading teams, optimizing workflows, and ensuring high performance in fast-paced environments. A proven ability to build relationships, streamline administrative processes, and lead by example to achieve company goals. Adept at balancing strategic planning with hands-on leadership to improve efficiency and elevate service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Panda Exteriors
07.2025 - Current
  • Lead daily inbound and outbound customer communications to maintain satisfaction and drive repeat business.
  • Collaborate cross-departmentally with billing, operations, and scheduling to ensure accurate resolutions and on-time project execution.
  • Implement improved call-handling procedures that reduced response time and increased first-call resolution rates.
  • Utilize CRM tools to track customer engagement metrics and identify process improvement opportunities.

Self-Employed Hair Stylist / Owner

Nae’s Twisted Theory
03.2020 - Current
  • Oversee all aspects of business operations including client scheduling, marketing, and financial management.
  • Develop and maintain long-term client relationships through personalized consultations and service excellence.
  • Train and mentor junior stylists on best practices for customer care, sanitation standards, and time management.
  • Leverage social media to grow brand awareness and client base by over 40% through consistent engagement and quality service delivery.

Front Desk Receptionist

Women’s OBGYN
06.2024 - 12.2024
  • Served as the first point of contact for patients, ensuring a welcoming and organized front office environment.
  • Streamlined appointment scheduling across multiple providers, improving office efficiency and patient flow.
  • Supported clinical operations by maintaining accurate patient documentation and coordinating with hospital staff on surgical days.
  • Implemented a tracking system for patient inquiries that reduced administrative delays and improved communication accuracy.

Shift Supervisor

CDS (Club Demonstration Services)
02.2024 - 09.2024
  • Supervised a team of associates to deliver exceptional customer engagement and maintain operational readiness.
  • Delegated daily responsibilities to staff, ensuring compliance with safety, merchandising, and company policies.
  • Led onboarding and training programs to accelerate employee proficiency and retention.
  • Recognized for improving team performance metrics and consistently meeting corporate promotional targets.

Revenue Cycle Specialist

PE GI Solutions
06.2022 - 12.2023
  • Led revenue cycle operations to support accurate billing, collections, and insurance verification processes.
  • Collaborated with management to identify billing discrepancies and implement corrective actions, improving cash flow accuracy.
  • Provided leadership in front office operations, ensuring compliance with HIPAA and data management standards.
  • Developed workflow documentation and trained peers on new administrative procedures, enhancing overall efficiency.

Leasing Consultant

Equity Residential
06.2021 - 09.2022
  • Managed the leasing lifecycle, from prospecting and touring to lease execution and renewals for a 200+ unit property.
  • Analyzed occupancy and retention trends to support management in meeting revenue goals.
  • Collaborated with maintenance and regional teams to ensure property readiness and compliance with brand standards.
  • Delivered targeted resident engagement initiatives that increased renewal rates and resident satisfaction scores.

Education

High School Diploma -

Laurel High School
Laurel, MD
05.2014

Skills

  • Leadership & Operations
  • Customer & Client Management
  • Administrative Expertise
  • Team Supervision & Training
  • Customer Retention Strategies
  • Microsoft Office Suite
  • Workflow Optimization
  • Conflict Resolution
  • CRM & Scheduling Systems
  • Process Improvement
  • Cross-Department Collaboration
  • HIPAA Compliance

Certification

  • CPR Certified
  • Pallet Jack Certification
  • Valid Driver’s License

Timeline

Customer Service Agent

Panda Exteriors
07.2025 - Current

Front Desk Receptionist

Women’s OBGYN
06.2024 - 12.2024

Shift Supervisor

CDS (Club Demonstration Services)
02.2024 - 09.2024

Revenue Cycle Specialist

PE GI Solutions
06.2022 - 12.2023

Leasing Consultant

Equity Residential
06.2021 - 09.2022

Self-Employed Hair Stylist / Owner

Nae’s Twisted Theory
03.2020 - Current

High School Diploma -

Laurel High School

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Renee Scott