Renee Scott
Upper Marlboro
Summary
Dynamic operations and customer service professional with extensive experience leading teams, optimizing workflows, and ensuring high performance in fast-paced environments. A proven ability to build relationships, streamline administrative processes, and lead by example to achieve company goals. Adept at balancing strategic planning with hands-on leadership to improve efficiency and elevate service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Panda Exteriors
07.2025 - Current
- Lead daily inbound and outbound customer communications to maintain satisfaction and drive repeat business.
- Collaborate cross-departmentally with billing, operations, and scheduling to ensure accurate resolutions and on-time project execution.
- Implement improved call-handling procedures that reduced response time and increased first-call resolution rates.
- Utilize CRM tools to track customer engagement metrics and identify process improvement opportunities.
Self-Employed Hair Stylist / Owner
Nae’s Twisted Theory
03.2020 - Current
- Oversee all aspects of business operations including client scheduling, marketing, and financial management.
- Develop and maintain long-term client relationships through personalized consultations and service excellence.
- Train and mentor junior stylists on best practices for customer care, sanitation standards, and time management.
- Leverage social media to grow brand awareness and client base by over 40% through consistent engagement and quality service delivery.
Front Desk Receptionist
Women’s OBGYN
06.2024 - 12.2024
- Served as the first point of contact for patients, ensuring a welcoming and organized front office environment.
- Streamlined appointment scheduling across multiple providers, improving office efficiency and patient flow.
- Supported clinical operations by maintaining accurate patient documentation and coordinating with hospital staff on surgical days.
- Implemented a tracking system for patient inquiries that reduced administrative delays and improved communication accuracy.
Shift Supervisor
CDS (Club Demonstration Services)
02.2024 - 09.2024
- Supervised a team of associates to deliver exceptional customer engagement and maintain operational readiness.
- Delegated daily responsibilities to staff, ensuring compliance with safety, merchandising, and company policies.
- Led onboarding and training programs to accelerate employee proficiency and retention.
- Recognized for improving team performance metrics and consistently meeting corporate promotional targets.
Revenue Cycle Specialist
PE GI Solutions
06.2022 - 12.2023
- Led revenue cycle operations to support accurate billing, collections, and insurance verification processes.
- Collaborated with management to identify billing discrepancies and implement corrective actions, improving cash flow accuracy.
- Provided leadership in front office operations, ensuring compliance with HIPAA and data management standards.
- Developed workflow documentation and trained peers on new administrative procedures, enhancing overall efficiency.
Leasing Consultant
Equity Residential
06.2021 - 09.2022
- Managed the leasing lifecycle, from prospecting and touring to lease execution and renewals for a 200+ unit property.
- Analyzed occupancy and retention trends to support management in meeting revenue goals.
- Collaborated with maintenance and regional teams to ensure property readiness and compliance with brand standards.
- Delivered targeted resident engagement initiatives that increased renewal rates and resident satisfaction scores.
Education
High School Diploma -
Laurel High School
Laurel, MD05.2014
Skills
- Leadership & Operations
- Customer & Client Management
- Administrative Expertise
- Team Supervision & Training
- Customer Retention Strategies
- Microsoft Office Suite
- Workflow Optimization
- Conflict Resolution
- CRM & Scheduling Systems
- Process Improvement
- Cross-Department Collaboration
- HIPAA Compliance
Certification
- CPR Certified
- Pallet Jack Certification
- Valid Driver’s License
Timeline
Customer Service Agent
Panda Exteriors
07.2025 - Current
Front Desk Receptionist
Women’s OBGYN
06.2024 - 12.2024
Shift Supervisor
CDS (Club Demonstration Services)
02.2024 - 09.2024
Revenue Cycle Specialist
PE GI Solutions
06.2022 - 12.2023
Leasing Consultant
Equity Residential
06.2021 - 09.2022
Self-Employed Hair Stylist / Owner
Nae’s Twisted Theory
03.2020 - Current
High School Diploma -
Laurel High School