Renee E. Butler
Odenton,MD
Summary
Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings!!!
Professional in social services with deep experience and readiness for impactful work. Strong focus on team collaboration and achieving tangible results. Known for adaptability and reliability, skilled in case management, client advocacy, and community outreach. Respected for compassionate approach and unwavering commitment to client well-being.
Overview
15
15
years of professional experience
Work History
Social Services Representative
Government of the District of Columbia
09.2021 - Current
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
- Produced referrals for various community resources, housing and transportation services.
- Presented case history material for review and discussion with staff members.
- Maintained thorough case history records and wrote detailed reports.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Generated office correspondence and reports.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Member of the Special Processing Team specializing in processing SNAP expedited benefits and handling all SNAP/TANF cases listed on the Pending Summary Report.
- Ensure timely and accurate processing of benefits to meet program guidelines and client needs.
- Analyze and prioritize pending cases to expedite resolutions and maintain compliance with federal and state policies.
- Assist the Office of Administrative Review and Appeals with case reviews and escalations.
- Provide detailed analysis and support for complex cases, ensuring accuracy and compliance with legal standards.
- Collaborate with cross-functional teams to facilitate the resolution of escalated cases efficiently.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting several clients in acquiring needed aid.
FAMILY INVESTMENT SPECIALIST II
SOCIAL SERVICES
01.2020 - 09.2021
- Provide excellent customer service, including resolving complaints and issues
- Determine initial and continued customer eligibility for assigned Family investment programs and services
- Obtain information necessary for the timely process and approval of applications
- Update redeterminations and interim changes for timeliness and accuracy
- Screened customers to determine ABAWD (Abled Bodied Adults without Dependents) status and update ABAWD direct
- Scan and upload all documents submitted by customers
- Disposition alerts
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Managed team of four analysts focused on social services.
FIA Clerk
State of Maryland Department of Social Services
01.2010 - 01.2020
- Administrative duties such as: greeting clients, filing, answering phone lines
- Providing excellent customer service, including resolving complaints and issues
- Preparing documents in the proper manner, including scanning and stamping
- Operating a multiline phone systems, and distribute cases to proper case workers
- Distribute mail services and file an additional 500-1000 electronic documents daily
- Retrieve, J-screen, upload narrate and generate letters for sail applications via MYDHR
- Screen cases that may or may or may not be ABAWD mandatory and generate appointment, warning or closing letters via ABAWD Generator.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers and employees to answer questions or explain information.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Education
Medical Office Administration - Secretarial Studies and Office Administration
Sanz School
Silver Spring, MD05-2005
High School Diploma -
Crossland High School
Temple Hills, MD06-1999
Skills
- Office Administration
- Microsoft Office
- Team building
- Conflict resolution
- Computer skills
- Organizational skills
- Customer support and assistance
- Effective customer communication
- Research and facts collecting
- People skills
- Multitasking
- Analytical
- Customer service
- Multicultural sensitivity
- Family support
- Teamwork
- Case management
- Professional demeanor
- Administrative management
- Crisis management
- Time management abilities
- Professionalism
Timeline
Social Services Representative
Government of the District of Columbia
09.2021 - Current
FAMILY INVESTMENT SPECIALIST II
SOCIAL SERVICES
01.2020 - 09.2021
FIA Clerk
State of Maryland Department of Social Services
01.2010 - 01.2020
Medical Office Administration - Secretarial Studies and Office Administration
Sanz School
High School Diploma -
Crossland High School
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