Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reona cradle

Linthicum Heights

Summary

Compassionate and dependable healthcare professional with extensive experience in various roles and clinical settings. Proven ability to deliver high-quality, patient-centered care with a strong emphasis on comfort, satisfaction, and overall well-being. Adept at communicating effectively with patients and healthcare teams, with a focus on empathy, attentiveness, and trust-building.

Overview

4
4
years of professional experience

Work History

Patient Care Technician

GBMC Hospital
Baltimore
06.2022 - Current
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to bell or light signal calls to assist patients with needs.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Assisted with patient admissions, discharges and transfers.

GNA ( PRN)

Connectrn
baltimore
03.2022 - Current
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided vital signs monitoring and reporting.
  • Assisted with daily living activities such as bathing, grooming, feeding and dressing.
  • Monitored fluid intake, output levels and reported changes to RNs, MDs.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Reported any unusual observations or changes in patient conditions to appropriate medical staff members.

Caregiver

BrightStar Care
Baltimore
11.2023 - 05.2025
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Coordinated transportation services for clients when necessary.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Built strong and trusting rapport with clients and loved ones.

Patient Care Representative (Remote)

Univeristy Of Maryland
baltimore
06.2023 - 04.2025
  • Counselled patients on potential financial liabilities and payment requirements.
  • Stayed current on community-based resources and services useful to patients.
  • Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
  • Drafted educational brochures and informative newsletters for patients and staff.
  • Categorized and labeled medical documents and documented work processes.
  • Updated patient accounts after each visit according to established protocols.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.

Eligibility Specialist (Remote)

Futurecare
Baltimore
06.2022 - 07.2024
  • Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
  • Assessed potential fraud cases by conducting investigations into suspicious activities.
  • Entered client information and files into databases for further review and tracking.
  • Developed strategies to improve efficiency in the processing of applications and customer service delivery.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Monitored client accounts for any changes that could impact eligibility requirements.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Analyzed financial information provided by applicants to verify income levels.
  • Explained reasons behind application denials and recommended further action.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Assisted clients with completing forms required for processing applications.
  • Prepared detailed reports outlining the reasons why an individual was denied benefits.

Patient Access Representative

Ascension Saint Agnes
Baltimore
11.2023 - 06.2024
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Ensured accuracy of all data entered into computer system.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

CNA/CMT

Roland Park Place
Baltimore
06.2023 - 03.2024
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Administered medication when necessary, per parents' instructions.
  • Administered medication as prescribed by medical professional.
  • Administered medication according to physician instructions.

Certified Nursing Assistant (PRN)

ShiftMed
Baltimore
12.2021 - 02.2024
  • Supported non-ambulatory residents in range of motion exercises.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Helped residents walk with or without self-help devices.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Used mobility devices to transport patients.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Phlebotomist

Kennedy Krieger Institute
Baltimore
06.2021 - 06.2022
  • Interacted with patients to gather and record data prior to blood draws.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Followed all safety protocols when handling hazardous materials.

Education

High School Diploma -

Western High School
Baltimore, MD
06-2021

Some College (No Degree) - Nursing Program

Standard Healthcare
Tysons Corner, VA

Skills

  • Patient care
  • HIPAA compliance
  • Vital signs monitoring
  • Specimen collection
  • Patient charting
  • Medication administration
  • Interpersonal communication
  • Documentation accuracy
  • Patient advocacy
  • Home health aide
  • Home care aide

Timeline

Caregiver

BrightStar Care
11.2023 - 05.2025

Patient Access Representative

Ascension Saint Agnes
11.2023 - 06.2024

Patient Care Representative (Remote)

Univeristy Of Maryland
06.2023 - 04.2025

CNA/CMT

Roland Park Place
06.2023 - 03.2024

Patient Care Technician

GBMC Hospital
06.2022 - Current

Eligibility Specialist (Remote)

Futurecare
06.2022 - 07.2024

GNA ( PRN)

Connectrn
03.2022 - Current

Certified Nursing Assistant (PRN)

ShiftMed
12.2021 - 02.2024

Phlebotomist

Kennedy Krieger Institute
06.2021 - 06.2022

High School Diploma -

Western High School

Some College (No Degree) - Nursing Program

Standard Healthcare

Similar Profiles

CREATE PROFILE
Reona cradle