Darlyn Katherinne Pinzon
608 Denham Rd , Rockville
Summary
Detail-oriented Patient Services Supervisor passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
8
8
years of professional experience
Work History
Patient Service Supervisor
Adventist Health Care
Rockville
02.2023 - 12.2024
- Supervise all aspects of the patient services team to ensure that patient trays are clinically accurate and presented appropriately.
- Communicate with patients to ensure patient satisfaction
- Conduct audits of team performance and department processes
- Audit patient meal trays for accuracy, temperature, and presentation
- Opens or closes the Nutritional Services department daily
- Trains new team members on departmental processes and service expectations
- Assists with assembly patient meal trays
- Reviews patient unit refrigerators and floor stocks to ensure products are not expired
- Conduct meetings with all host to go over department issues, concerns, and updates
Nutrition Host
Adventist health care
Rockville
01.2021 - 02.2023
- Delivered meal carts to patients unit
- Reviewed patient food allergies, calculated diet and restricted food choices from menu
- Communicating with patients on what they would like to order for there meals and see if it fits there dietary needs
- Planned menus and ordered specific foods to meet medical restrictions.
- Aiding patients in the meal set-up at bed side and discarding of soiled trays.
- Working under pressure with physically demanding fast paced environment
- Learning and understanding all food related allergies to maintain knowledgeable experience when taking patients orders
- Comply with all company safety and risk management policies and procedures
- Planned menus and ordered specific foods to meet medical restrictions.
Chef Assistant
Matchbox Rockville
07.2019 - 03.2020
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Distributed food to service staff for prompt delivery to customers.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Food Runner
Pinstripes
Rockville
04.2017 - 07.2018
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Responded quickly to customer concerns and escalated major issues to management.
- Memorized dining room floor plans and understood seat number system.
- Double-checked meals placed in window against customer tickets for accuracy.
- Assisted servers to optimize guest dining experience.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
Education
CCMA - Certified Clinical Medical Assistant
Montgomery College
Rockville, MD05-2024
Phlebotomy
American Academy of Phlebotomy Technicians
Baltimore, MD07.2022
Cosmetology - Cosmetology
College Judith
Colombia 11.2016
High School Diploma -
School The Americas
Colombia 11.2013
Associate of Applied Science - Anesthesia
Montgomery College
Rockville, MDSkills
- Certified Phlebotomy technician
- Fluent in Spanish
- Great communication
- Excellent customer service
- Compassionate
- Leadership
- Quick learner
- Highly motivated
- People skills
Timeline
Patient Service Supervisor
Adventist Health Care
02.2023 - 12.2024
Nutrition Host
Adventist health care
01.2021 - 02.2023
Chef Assistant
Matchbox Rockville
07.2019 - 03.2020
Food Runner
Pinstripes
04.2017 - 07.2018
CCMA - Certified Clinical Medical Assistant
Montgomery College
Phlebotomy
American Academy of Phlebotomy Technicians
Cosmetology - Cosmetology
College Judith
High School Diploma -
School The Americas
Associate of Applied Science - Anesthesia
Montgomery College