Rewuda Ahmed
Clarksburg
Summary
Dedicated Customer Service Representative with a proven track record of complaint handling and relationship building. Strong skills in data management and active listening, ensuring optimal customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Suburban Propane
Rockville, MD
09.2022 - Current
- Handled incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Maintained an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Presented a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Provided high levels of customer account management by properly setting up and maintaining account information and data
- Processed and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
- Handled administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
- Coordinated with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
Customer Service Representative
Brookdale Assisted Living
Potomac, MD
02.2017 - 09.2028
- Greeted all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- Sorted deliver and collect incoming/outgoing community and resident mail.
- Resolved customer inquiries and issues through phone, email, and chat support channels.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and customer service protocols.
Education
High School Diploma -
ADAMA
NAZRETH ETHIOPIA06-2003
Skills
- Service excellence
- Active listening
- Critical thinking
- Data entry
- Troubleshooting skills
- Building professional connections
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Documentation
Certification
POWER BI DEVELOPER
Languages
AMHARIC
Native or Bilingual
Timeline
Customer Service Representative
Suburban Propane
09.2022 - Current
Customer Service Representative
Brookdale Assisted Living
02.2017 - 09.2028
High School Diploma -
ADAMA