Joshua "Rhia" Basit

Germantown

Summary

Effective communicator with background in fast-paced calling environment, seeking to transition into new field. Developed skills in engaging with diverse populations and delivering clear, impactful messages. Looking to leverage these strengths in new professional setting to drive positive outcomes and foster meaningful interactions.

Overview

years of professional experience

Work History

Student Caller

CU Connect

09.2024 - Current

Showcased knowledge about various school programs during conversations with potential donors.
Assisted in the development of new calling scripts or approaches based on trends observed within the student caller role.
Improved call efficiency by adhering to standardized scripts and guidelines while adapting to individual situations.
Enhanced caller engagement by utilizing strong communication skills and active listening techniques.
Utilized various software tools for data entry purposes, ensuring accuracy in recording donor information and pledges made during calls.
Responded effectively to objections or concerns raised by donors, ultimately securing their support for institutional goals.

Mentee Teacher

SummerSmARTS

07.2023 - 07.2023

Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.

Admin Assistant

Computer Frontiers Inc.

06.2020 - 08.2021

Office Housework
Taking out trash
Copying and Shredding Documents
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Bachelor of Science - Nursing

Carroll University

Waukesha, WI

05-2028

Skills

Goal oriented
Cash handling
Complaint resolution
Call control

Building rapport
Teamwork and collaboration
Customer service
Problem-solving

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Languages

English

Native or Bilingual

French

Limited Working

Timeline