Rhianna S. Farley
Stevensville
Summary
Results-oriented sales executive with over ten years of experience in sales and customer service, specializing in compliant, customer-focused solutions for federal and state agencies. Proven expertise in RFP strategy, relationship development, and contract negotiation, consistently exceeding revenue targets. Recognized for exceptional interpersonal skills and a strong track record of delivering measurable value in diverse environments. Committed to leveraging extensive experience and skills for future success.
Overview
16
16
years of professional experience
Work History
Head of Sales
EZGovOpps
Halethorpe
03.2024 - Current
- As Head of Sales at EZGovOpps, I manage and grow client relationships supporting users of a SaaS platform that provides government contracting data, federal procurement opportunities, and market intelligence.
- Served as primary point of contact for clients, led onboarding, engagement, and platform adoption to enhance effective use of federal opportunity data.
- I work closely with clients to understand their federal contracting goals, provide guidance on platform functionality, and support government opportunity assessment by helping users identify, track, and evaluate relevant RFPs, RFIs, and RFQs.
- This includes assisting clients in interpreting solicitation requirements and aligning opportunities with their business capabilities.
- Collaborated with internal teams to drive client success, retention, and expansion using CRM tools, data analysis, and targeted research to maintain accurate account records.
- Supported clients in enhancing visibility into federal marketplace and strengthening their capacity to pursue government contracting opportunities.
- EZGovOpps is a SaaS platform that provides government contracting data, federal procurement opportunities, and market intelligence.
Manager/Server/Bartender
Mother's Peninsula Grille
Arnold
08.2017 - 01.2024
- Multitasked efficiently in high-volume environment, ensuring smooth operations for customers and serving staff.
- Trained employees on customer service standards and effective use of P.O.S. system, enhancing communication with customers.
- Supervised daily restaurant operations, ensuring efficient service and staff coordination.
- Managed inventory levels, ordering supplies to maintain optimal stock for kitchen needs.
- Trained and mentored staff in customer service and operational procedures.
Office Manager & Production Assistant
Ameriguard Extermination
Stevensville
04.2010 - 01.2018
- Gained extensive experience in customer service and support through daily interactions and problem-solving.
- Coordinated scheduling of service appointments and responded promptly to customer inquiries via phone and email.
- Prepared invoices and past due letters, ensuring accurate maintenance of customer account files.
- Operated in family-owned environment.
Customer Service Representative
Capital Remodeling, Inc.
Hanover
10.2016 - 08.2017
- Handled diverse responsibilities in sales and customer service, enhancing my customer engagement skills.
- Acquired techniques for managing large sales and providing effective over-the-phone assistance, applicable to similar roles.
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints by providing effective solutions and support.
- Coordinated service appointments with technicians and clients efficiently.
Restaurant Server & Catering Services
Coconut Joe’s
Edgewater
03.2016 - 12.2016
Restaurant Server & Live Stagehand
Rams Head Tavern
Annapolis
01.2013 - 02.2016
Education
Associate of Business Administration - Business Administration
Anne Arundle Community College
Arnold, MD01-2025
High School Diploma -
Kent Island High School
Stevensville, MD01-2012
Skills
- Sales Representative (B2B)– SaaS Platform
- Sales strategy development
- Lead Generation & Prospecting
- Account management
- RFP/RFI/RFQ assessment
- Government opportunity research
- Market intelligence
- CRM (Sugar)
- SQL / Database Query
- Microsoft 365
- Data Entry
- Contract negotiation
- Problem solving
- Sales
Timeline
Head of Sales
EZGovOpps
03.2024 - Current
Manager/Server/Bartender
Mother's Peninsula Grille
08.2017 - 01.2024
Customer Service Representative
Capital Remodeling, Inc.
10.2016 - 08.2017
Restaurant Server & Catering Services
Coconut Joe’s
03.2016 - 12.2016
Restaurant Server & Live Stagehand
Rams Head Tavern
01.2013 - 02.2016
Office Manager & Production Assistant
Ameriguard Extermination
04.2010 - 01.2018
Associate of Business Administration - Business Administration
Anne Arundle Community College
High School Diploma -
Kent Island High School