Rhoda Bailey
Frederick
Summary
Dynamic and results driven professional with years of progressive experience In retail and business banking. Proven success in leading a high performing team. Managed branch operations, and ensured adherence to regulatory compliance, and audit standards.Skilled In relationship development, sales leadership, and risk management.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Senior Financial Center Associate
Flagstar Bank
Jackson Heights
10.2023 - 11.2025
- Managed daily operations of branch services and customer interactions.
- Supported loan documentation and application processes for customers.
- Conducted routine account audits for compliance and accuracy checks.
- Facilitated training sessions for new associates on banking policies.
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service by greeting shoppers, responding to queries and resolving complaints promptly.
- Maintained updated knowledge through continuing education and advanced training.
Senior Client Associate
Signature Bank
Jamaica
08.2022 - 08.2023
- Managed client accounts to enhance satisfaction and drive retention.
- Assisted in onboarding new clients with account setup processes.
- Resolved client inquiries through effective problem-solving techniques.
- Coordinated meetings to align on client needs and identify service improvements.
- Facilitated communication between clients and internal teams to streamline issue resolution.
- Ensured compliance with applicable laws, regulations, and company policies and procedures.
Universal Banker
M & T Bank
White Plains
09.2015 - 08.2022
- Consistently exceeded sales goals contributing to a 100% increase In branch production and revenue.
- Delivered tailored financial solutions through needs based conversations and relationship building.
- Collaborated with Branch Manager to achieve operational excellence, maintain compliance, and prepare for audits.
- Maintained confidentiality and ensured adherence to corporate risk management and compliance procedures.
Education
Bachelor of Science - Business Management
Long Island University
Brooklyn, NYAssociate of Arts - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Loan processing
- Account auditing
- Financial reporting
- Customer account management
- Client relationship management
- Operational excellence
- Time management
- Adaptability to change
- Effective communication
- Customer service
Certification
Life Insurance License
Timeline
Senior Financial Center Associate
Flagstar Bank
10.2023 - 11.2025
Senior Client Associate
Signature Bank
08.2022 - 08.2023
Universal Banker
M & T Bank
09.2015 - 08.2022
Bachelor of Science - Business Management
Long Island University
Associate of Arts - Business Administration
Borough of Manhattan Community College