Rhonda Watson Cox
Parkville
Summary
Dedicated Property Management professional committed to presenting a high quality of work while contributing to a culture of professional standards with a proven consistency of meeting company goals and deadlines in a high-paced environment.
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
11
11
years of professional experience
Work History
Regional Manager
Eagle Rock Properties
07.2022 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Maintained an Occupancy rate of 94%+, Delinquency Rate below 5%, Rent Growth over 10% and Budget Variance below 5% throughout the portfolio of 7 communities and 1,769 units.
- Utilized KPI reports to direct and re-direct efforts at each site to meet budgeted goals and NOI.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Operated in various portfolio locations including Howard County, MD - Harford County, MD - Baltimore County, MD - Philadelphia, PA - Fairfax County, VA - Arundel County, MD.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Inspected community common areas, apartment units and model appearance to address problems.
- Negotiated vendor contracts and presented to owners for approval.
- Reviewed financial forecasts, budget and operational goals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
District Property Manager
Eagle Rock Properties
08.2022 - 06.2023
- Operated as Community Manager in Columbia, MD while supporting 3 additional communities in the District Manager role.
- Maintained Occupancy at 94%, Delinquency under 3% and Budget Variance under 4% for the portfolio of 900+ units across 4 communities.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Managed a team of onsite staff members, providing guidance, support, and performance evaluations to encourage professional growth.
- Implemented data-driven decision-making processes to optimize resource allocation and drive results in property management.
- Oversaw daily operations of multiple properties, ensuring consistent quality standards across the district.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Identified and addressed potential safety issues and liability concerns.
- Responded to escalated resident concerns and issues and monitored resolution.
- Streamlined operational processes for increased efficiency and cost savings in property management.
- Ensured compliance with local regulations by staying up-to-date on changes in laws affecting property management practices.
Community Manager
Eagle Rock Properties
03.2020 - 07.2022
- Effective management of 459 Unit Apartment & Townhome Community in Nottingham, MD
- Oversight of 11-person onsite team – 5 Office personnel and 6 Maintenance personnel.
- Maintain an average Occupancy Rate of 95% or higher through resident retention programs, effective marketing of available and upcoming units.
- Navigate the unprecedented events of COVID-19 on-site throughout the pandemic for both staff and residents.
- Work with state and county agencies to assist in Emergency Rent Relief efforts (ERAP) – over 400k collected to date.
- Increased Rent Growth by 16% over a 18-month period.
- Decreased Average Monthly Delinquency by 10% over a 12-month period.
- Plan and execute Capex projects throughout the community – Dog Park, Playground, Grill and Fire Pit Area, etc.
- Negotiate and execute Service and Work Contracts with various vendors.
- Cultivate a positive work culture by building relationships with upper management, team members, residents and vendors through effective, timely and professional written and verbal communication.
- Effective Emergency Crisis Management during emergent situations.
- Developed and implemented effective resident retention strategies to maintain high occupancy rates.
- Managed daily operations of a diverse community, ensuring a welcoming environment for all residents.
Community Manager
Quest Management
08.2017 - 03.2020
- Effective management of 256 Unit Townhome Community in Parkville, MD
- Oversight of 5-person onsite team – 2 Office personnel and 3 Maintenance personnel.
- Maintain an average Occupancy Rate of 95% or higher through resident retention programs, effective marketing of available and upcoming units.
- Increased Average Monthly Occupancy by 2% over a 12-month period.
- Maintain an average Delinquency rate of 4% through consistent collection efforts and effective utilization of the Rent Court process.
- Decreased Average Monthly Delinquency by 3% over a 12-month period.
- Proven efficiency in resolving resident concerns through transparent communication, follow up and reasonable resolution tactics.
- Cultivate a positive work culture by building relationships with upper management, team members, residents and vendors through effective, timely and professional written and verbal communication.
- Effective Emergency Crisis Management during emergent situations
Assistant Property Manager
Dominion Management
09.2014 - 08.2017
- Successful management of 700+ Single Family Homes Units in the metro Baltimore Area.
- Maintain an occupancy rate of 95% or higher through resident retention programs, effective marketing, and pre-leasing upcoming units.
- Oversight of Leasing Department – daily marketing, application processing, contractual oversight with subsidy programs, personnel management – Leasing Manager, 6 Leasing Agents, 2 Field Agents, Marketing Coordinator.
- Provide Investment relations by effectively communicating with 3rd party owners and providing monthly statements detailing asset income and expenditures.
- Enforce compliance and reduce delinquency through the Rent Court and Eviction process – filing and attending Failure to Pay Rent Actions, filing for Warrants of Restitution and overseeing the execution of evictions.
- Review and revise management and payment contracts with owners, vendors and subsidy programs as necessary.
- Attend Landlord meetings with various Housing Subsidy, Homeowner’s Associations and Neighborhood Associations to keep the company informed of any policy changes.
Education
Bachelor of Arts - History
Washington Adventist University
Takoma Park, MD01.2006
A.A.S. - Paralegal Studies
Baltimore City Community College
01.2016
Skills
- Operations
- Staff training and development
- Project management
- Performance management
- Strategic planning
- Staff management
- Staff supervision
- Goals and performance
- Asset control
- Yardi Voyager
- Rent Manager
- Entrata
Accomplishments
- Improved Budgeted Occupancy
- Decreased Budget Loss
- Decreased Average Delinquency
- Deadline and Detail Oriented
- Strategic Marketing/Sales
- Rising Star Award, Quest Management, 2018
- Integrity Award, Quest Management, 2019
- Certificate of Achievement, Eagle Rock Management, 2021
Timeline
District Property Manager
Eagle Rock Properties
08.2022 - 06.2023
Regional Manager
Eagle Rock Properties
07.2022 - Current
Community Manager
Eagle Rock Properties
03.2020 - 07.2022
Community Manager
Quest Management
08.2017 - 03.2020
Assistant Property Manager
Dominion Management
09.2014 - 08.2017
Bachelor of Arts - History
Washington Adventist University
A.A.S. - Paralegal Studies
Baltimore City Community College