Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rian Huiswoud

Elkton

Summary

Dependable and upbeat healthcare and retail professional with strong customer service, clinical, and administrative skills. Experienced in high-volume environments including hospital, salon, and medical office settings. Dedicated to improving patient and customer satisfaction through attention to detail, communication, and efficiency in both front-line and support roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Family Health Care of Elkton
04.2025 - 06.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Service Assistant

Christiana Care Union Hospital
06.2022 - 09.2024
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Delivered entrees and platters of food to patrons in support of wait staff.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
  • Supported company growth by consistently meeting or exceeding performance targets within the department.
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Increased sales by offering personalized recommendations based on customer needs.
  • Provided exceptional support for various departments, ensuring smooth daily operations.
  • Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
  • Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
  • Wiped down kitchen counters and used sanitizing products to remove grime.
  • Enhanced customer loyalty with personalized service and attention to detail.
  • Managed inventory, ensuring all necessary supplies were always available for service tasks.
  • Boosted team morale and efficiency through regular communication and feedback sessions.
  • Streamlined service procedures to reduce wait times, increasing customer satisfaction.
  • Enhanced team productivity with effective coordination of schedules and duties.

Front Desk Receptionist

Hairapy Session Hair Salon
08.2019 - 07.2020
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Delivered entrees and platters of food to patrons in support of wait staff.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
  • Supported company growth by consistently meeting or exceeding performance targets within the department.
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Increased sales by offering personalized recommendations based on customer needs.
  • Provided exceptional support for various departments, ensuring smooth daily operations.
  • Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
  • Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
  • Wiped down kitchen counters and used sanitizing products to remove grime.
  • Enhanced customer loyalty with personalized service and attention to detail.
  • Managed inventory, ensuring all necessary supplies were always available for service tasks.
  • Boosted team morale and efficiency through regular communication and feedback sessions.
  • Streamlined service procedures to reduce wait times, increasing customer satisfaction.
  • Enhanced team productivity with effective coordination of schedules and duties.

Education

Medical Assistant

Dawn Career Institute
Wilmington, DE
10.2025

High School Diploma - Academic Studies

Elkton High School
111 James St Elkton MD
05.2024

Skills

  • Patient Care & Vital Signs
  • Appointment Scheduling
  • Needle Injections (Infants to Adults)
  • Customer Service
  • Payment Processing
  • Hospitality
  • Medical Documentation
  • Phone Etiquette
  • Kitchen & Food Service Support
  • Team Collaboration
  • Cross-Selling & Upselling
  • Problem Solving
  • Cash Register Operation
  • Cleaning & Sanitation
  • Reliability

Certification

Medical Assistant

Timeline

Medical Assistant

Family Health Care of Elkton
04.2025 - 06.2025

Service Assistant

Christiana Care Union Hospital
06.2022 - 09.2024

Front Desk Receptionist

Hairapy Session Hair Salon
08.2019 - 07.2020

Medical Assistant

Dawn Career Institute

High School Diploma - Academic Studies

Elkton High School

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Rian Huiswoud