Richard J. Amos
Riverdale
Summary
Results-driven professional with a proven track record of delivering exceptional customer service and fostering team collaboration to achieve organizational goals. Recognized for strong interpersonal, communication, and problem-solving abilities, along with a commitment to mentoring colleagues and enhancing team performance. Energetic and goal-oriented, with a well-rounded background that supports continuous improvement and innovation. Actively pursuing opportunities to leverage diverse skills and expertise in a dynamic work environment.
Overview
32
32
years of professional experience
Work History
Corporate Concierge
WaterStreet NW Condominiums
06.2020 - Current
- Responded to guest requests for special arrangements or services such as transportations arrangements and reservations.
- Processed and updated homeowners and renters’ insurance making sure it is not expired.
- Remained courteous, patient, and professional under any circumstances.
- Assisted with clients’ needs and inquiries.
- Received an outstanding award for the “Team Player of the year 2024” within the company.
Community Manager
Gates Hudson Community Management
07.2014 - 11.2023
- Conducted weekly project inspections noting any violations and verifying any reported violations.
- Interpersonal marketing skills to develop and maintain a professional relationship with Board members. Work closely with Board of Directors to maintain and improve the quality of life in their communities as well as developing and maintaining positive relationships with the residents. Analyze the advantages and disadvantages of solutions to problems and provide recommendations to the Board of Directors.
- Develop and submit complete and accurate annual budgets and monthly management reports. Institute effective strategies for monitoring and controlling delinquency levels; expedite able to promise through final collection processes.
- Reviewed all community insurance requirements and verifies proper coverage is obtained annually.
Cashier, Teller, Person in charge
Safeway
10.2002 - 03.2017
- Hired as a cashier, memorized 100 produce items codes.
- Promoted in customer service, trained in a teller position.
- Monitored cashiers service attributes, maintained a good shops in the districts.
- Functioned many accounting procedures during store closing on daily basis.
- Performed daily service huddles to all department team members.
- Increased key stroke from 69%-129% Cashier Productivity per hour.
- Maintained number 1 cashier weekly for code keystroke per hour on daily basis.
Corporate Concierge Manager
Capitol Concierge
06.2005 - 07.2014
- Hired as a lead; promoted to be a manager within a 24-hour period.
- Human Resources including hiring, tasks and discipline.
- Maintained a yearly Performance Appraisal for Staff.
- Monthly Event Planning.
- Strong customer service skills receiving both residents and visitors.
- Responded to email and telephone inquiries relating to Property Management.
- Handled all building client requests.
- Responded to all carrier deliveries.
General Manager
Jerry’s Subs and Pizza
01.1994 - 03.2002
- Hired and trained new staff to provide good customer service, created marketing promotions, organized better fast paced food presentation, and increased store sales by suggestive selling.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD06-1990
Skills
- Construction Project Oversight
- Decision Making
- Repair Planning
- Maintenance Oversight
- Operations Management
- Multitasking Prioritization
- Problem Solving
Timeline
Corporate Concierge
WaterStreet NW Condominiums
06.2020 - Current
Community Manager
Gates Hudson Community Management
07.2014 - 11.2023
Corporate Concierge Manager
Capitol Concierge
06.2005 - 07.2014
Cashier, Teller, Person in charge
Safeway
10.2002 - 03.2017
General Manager
Jerry’s Subs and Pizza
01.1994 - 03.2002
High School Diploma -
Quince Orchard High School