Richard Morrison
Laurel
Summary
Credit and Collections Management Cash Management/Application DMAIC (Process Improvement Champion) Financial Management & Analysis Leadership -People Skills, Mentoring/Staff Development Credit Bureau Reporting Strong written, oral and interpersonal skills Global Finance (Credit and Collections) SOX Compliance Construction and Order Fulfillment ERP Systems Customer Contact and Account Resolution – Dispute Management Shared Services Center Management Local Country Policies/Laws (FDCPA/FCRA)
Overview
22
22
years of professional experience
Work History
E-Business Billing Manager
Xometry Inc
05.2024 - Current
- Manage Invoice upload process to customer portals.
- Manage invitations to customer portals for invoice submissions.
- Develop EDI processes for invoice submission, collections and reconciliations.
- Recruit, train and develop Billing and Collections Staff
- Develop collections strategy to reduce DSO, improve cashflow and resolve customer inquiries.
- Review credit applications and advise on bad debt reduction strategies.
- Partner with Sales, operations and management to develop customer strategies relating to revenue management and assurance.
- Report on metrics relating to Billing and Collections activity.
- Manage portal requests for refunds and RMAs.
- Manage customer escalations for quick and complete resolution.
Collections Manager
Washington Suburban Sanitary Commission (WSSC)
08.2017 - 05.2024
- Manage Customer Collections (Team effort achieved 25 percent reduction within 1 year)
- Develop, update and collaborate on Collections Strategy with all stakeholders.
- Responsible for Delinquency Reduction and metrics
- Recruit, train and motivate Revenue Protection Agents and Specialists
- Review and Resolve customer complaints and inquiries.
- Ensures Commission Policies and procedures are deployed efficiently for Revenue Protection
- Initiate, execute and reconcile Escheatment program.
- Review and recommend accounts for write-off.
- Assist in billing and adjustment improvement programs.
- Assist in deployment of new billing software through workshops and roundtable discussions.
- Collaborate with all other departments to ensure Revenue Protection processes and procedures are effective (IT, Depots, Call Center, Security and other partners)
- Develop reporting and presentation to advise management and for decision making.
- Budget, Forecasting and Financial Planning
Sr Global Finance and Credit Analyst
Discovery Communications Inc.
02.2016 - 08.2017
- Manage Global Financial Planning and Analysis (Accounts Receivables)
- Global Credit Evaluations and Credit Risk Monitoring
- Manage Global Cash Applications Process
- Process Improvements (DMAIC)
- ERP Systems – Data Verification and Analysis
- ERP Systems – Support Architecture: Accounting and Sales
- Manage Global Customer Master Maintenance
- Manage Inter-Division Cash Clearing
- Account Reconciliations
- Dispute Management – Invoice Resolutions
- Global Financial Reporting
- (Discovery Channels Group of Companies)
Supervisor, Billing and Order Fulfillment
HDSupply (Interior Solutions Division)
05.2015 - 01.2016
- Manage Senior Living Construction Order Fulfillment team (OTC)
- Daily review of Orders and completion status for billing purposes
- Weekly Reporting to senior executive management and branch managers on revenue (billing)
- Drive revenue assurance metrics.
- Job Margin reviews and resolutions
- Manage invoice generation and delivery process.
- Invoice dispute and resolution management.
- Order revision and execution process.
- Customer billing profile management
- SOX compliance reviews and audits
- Associate development and mentoring
- Process improvements within Order-To-Cash
- Shared Services
- Mentor, develop and train junior analysts.
- (Manage Order-To-Cash)
Supervisor, Credit Management and Cash Application
Xylem Inc., Global Financial Shared Services
11.2014 - 05.2015
- Credit Evaluations, extensions and revocations.
- Supervise, manage and direct the daily Cash Application function.
- SOX Compliance
- Bank Lockbox Processing
- Account and GL reconciliation.
- Month-end Closing
- (Manage Credit / Cash Application and SOX Compliance for Global Operations at the multi-divisional shared services center - $4bn revenues)
Credit Controller (Senior Supervisor, Credit Management)
DHL Worldwide Express USA
12.2011 - 10.2014
- Extending and revoking credit lines/limits
- Collections/Credit, Risk Management Strategy
- Coordinates with Sales in regard to all issues on credit for revenue growth / business development
- Maintenance of both local US credit policy and DPDHL Global Policy (Audits and Compliance)
- Coordinate systems/processes to capture, create and maintain revenue accounts.
- Invoicing and collection issues resolutions / Customer disputes management
- Revenue analysis and reporting
- Decision on DSO strategy and bad debt management
- Implement Corporate guidelines and standard audit practices.
- Cash Application
- Shared Services
- (Support business development, Reduce bad debt significantly in the last 3 years, DSO improvement, process improvements/optimizations and Talent Development. Introduction of Automation in Onboarding Process)
Senior Supervisor, Accounts Receivables
DHL Worldwide Express, USA
01.2011 - 12.2011
- Direct and coordinate systems/processes to capture, create and maintain revenue accounts.
- Conduct ongoing review of customer master data.
- Invoice submission and follow-ups.
- Management reporting on performance and targets
- (Reduced 3rd party Collection Agency placements, Mass dispute/query resolutions, increased revenue and early warning for delinquent customers – bad debt reduction, increased collection effort by 70%)
Credit Controller (Credit and Collections Manager)
DHL Worldwide Express, West Africa
06.2007 - 06.2010
- Create, modify and evaluate risk levels for classification.
- OTC: Order to Cash adaptation within the local DHL entity to achieve targets set by the group.
- Conduct credit reviews for reporting and investigation of complex issues.
- Evaluate payment terms and recommend modification for revocations and other legal.
- Collaboration with sales and billing departments for speedy resolution of complex issues for prompt settlements
- (DSO achievement 6 years in a roll, Bad debt reduction and increased growth in revenue through partnerships for revenue development with Sales)
Assistant Finance Manager
DHL Global Forwarding
10.2004 - 06.2006
- Financial Statements Preparation
- Supervise Accounting entries and journal management.
- Document and supervise Internal Audit Procedures
- Budgetary control
- Evaluate Risk levels and recommend controls.
- Audit reports and follow-up.
- KPIs/Metrics development and implementation
- Freight Forwarding Operations –Customs Support
- Create and modify DHL financial policy for local adaptation.
Education
MBA Finance - undefined
University of Maryland University College
College Park, Maryland, USABachelor of Accounting - undefined
Greenhill College (GIMPA)
Skills
- SAP
- Oracle Financials and ERP Systems
- Microsoft Office
- SUN Microsystems
- Main Frames
- CRM
- Risk Evaluation Tools
- ERM
Timeline
E-Business Billing Manager
Xometry Inc
05.2024 - Current
Collections Manager
Washington Suburban Sanitary Commission (WSSC)
08.2017 - 05.2024
Sr Global Finance and Credit Analyst
Discovery Communications Inc.
02.2016 - 08.2017
Supervisor, Billing and Order Fulfillment
HDSupply (Interior Solutions Division)
05.2015 - 01.2016
Supervisor, Credit Management and Cash Application
Xylem Inc., Global Financial Shared Services
11.2014 - 05.2015
Credit Controller (Senior Supervisor, Credit Management)
DHL Worldwide Express USA
12.2011 - 10.2014
Senior Supervisor, Accounts Receivables
DHL Worldwide Express, USA
01.2011 - 12.2011
Credit Controller (Credit and Collections Manager)
DHL Worldwide Express, West Africa
06.2007 - 06.2010
Assistant Finance Manager
DHL Global Forwarding
10.2004 - 06.2006
MBA Finance - undefined
University of Maryland University College
Bachelor of Accounting - undefined
Greenhill College (GIMPA)