Richard Russell
Woodbine
Summary
Accomplished Field Service Engineer with a proven track record at Canon USA, specializing in troubleshooting and repair, and renowned for exceptional on-site support. Expert in equipment installation and adept at enhancing customer satisfaction through efficient service. Demonstrates strong field operations management and interpersonal skills, ensuring high-quality technical assistance and fostering positive customer relationships.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Canon USA
05.1993 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Scheduled service calls according to customer location and urgency of need.
Field Service Technician
Bartlett Asc
02.1982 - 04.1993
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Associate of Arts - Accounting
Columbia Union Collage
Takoma Park, MD04-1982
Skills
- Remote support
- Troubleshooting and repair
- Equipment installation
- On-site support
- Service documentation
- System diagnostics
- Field operations management
Certification
- CompTIA A+ Certification – Computing Technology Industry Association.
Timeline
Field Service Engineer
Canon USA
05.1993 - Current
Field Service Technician
Bartlett Asc
02.1982 - 04.1993
Associate of Arts - Accounting
Columbia Union Collage
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