Rickey Hammond
Middle River
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
13
13
years of professional experience
Work History
Service Manager
Taylor Northeast
Baltimore, MD
02.2013 - Current
- Oversaw service operations, ensuring adherence to quality standards and customer satisfaction.
- Led team meetings to drive communication and enhance operational efficiency among staff.
- Developed training programs for new hires, fostering skill development and team cohesion.
- Implemented process improvements that streamlined service delivery and reduced response times.
- Managed customer inquiries and resolved issues promptly, enhancing overall client experience.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Education
High School Diploma -
Potomac High School
Washington, DCSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Documentation and reporting
- Employee supervision
- Service scheduling
- Work Planning and Prioritization
- Service quality management
- Estimating and quoting
- Inventory management
- Service and parts teams management
Affiliations
13 years as a US Marine that helped shape my leadership, with honor, courage, and a commitment to excellence every waking day.
Timeline
Service Manager
Taylor Northeast
02.2013 - Current
High School Diploma -
Potomac High School