Ricki Henderson
Baltimore
Summary
Caring and compassionate public service worker with experience working in a high volume, fast pace environments. Over 7 years of superb customer service, proven conflict resolution skills and positive attitude. Proven ability to multitask, managing several priority projects efficiently and effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inbound Outbound Queue Associate
Aetna, a CVS Health Company
08.2020 - Current
- Supports comprehensive coordination of medical services, including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services. Performs intake of calls from members or providers regarding services via telephone, fax, EDI. Utilizes Utums and other Aetna system to build, research and enter member information. Screens requests for appropriate referral to medical services staff. Uses Aetna Systems such as QNXT, Profax, ProPAT, and Milliman Criteria. Communicates with Aetna Nurses and Medical Directors, when processing transactions for members active in this Program.
Medical Assistant
Total Health Care, Inc.
08.2019 - 01.2023
- Provided superior customer service to patients, Scheduled appointments, monitor A1C and glucometer controls, take vitals, give injections, ecg, type referrals for specialist, Snell eye charts, audio scope testing, give patients call with normal labs, collected samples for rapid strep, rapid flu, perform U/A dips/hcg, assisted with vaginal cultures, prostate exam and breast exams. Use Athena Net to key in data and retrieve, generate reports.
Medical Assistant
Dr. Trung Pham
01.2018 - 01.2019
- Provided superior customer service to patients, scheduled appointments, keyed patient registration, take vital signs, give injections, ECG, verify insurance and reminder calls.
Immunization Specialist
Baltimore Medical System
01.2017 - 01.2018
- Administer vaccination, inventory vaccine, order vaccine, discard outdated vaccines, monitor refrigeration temperature of vaccines, attend meetings and in-house training vaccines and medication management, verify proper documentation on forms and vaccine log, use Nextgen to key in data and retrieve, generate reports, key in referrals if patients need to see specialist.
Medical Assistant
Bennetts Creek Family Medicine
01.2016 - 01.2017
- Provided superior customer service to patients, scheduled appointments, keyed patient registration, collected A1C, take vital signs, give injections, inventory vaccine, DM education, ECG, Snell eye charts, Audio scope, urine HCG/UA testing and medical documentation.
Medical Assistant
Baltimore Suburban Health
01.2015 - 01.2016
- Provided superior customer service to patients, performed vitals: checked blood pressure, weight and height of patients; collected urine and specimen of patients; scheduled appointments; assisted with paps smears, collected samples; tested clients for pregnancy by administering HCG Test; performed EKGs; Use eclinicalworks key in data and retrieve, generate reports, key in referrals if patients need to see specialist.
Education
High school or equivalent - undefined
Certification - Bartending
Gorgitenders Bartending Academy
Baltimore, MD06.2025
Skills
- Customer service
- Train bartending
- Phone Etiquette
- Computer Skills
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR Certification
- Certified Medical Assistant
- BLS Certification
- Certified bartender
Assessments
- Protecting patient privacy — Proficient
- February 2022
- Understanding privacy rules and regulations associated with patient records
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Inbound Outbound Queue Associate
Aetna, a CVS Health Company
08.2020 - Current
Medical Assistant
Total Health Care, Inc.
08.2019 - 01.2023
Medical Assistant
Dr. Trung Pham
01.2018 - 01.2019
Immunization Specialist
Baltimore Medical System
01.2017 - 01.2018
Medical Assistant
Bennetts Creek Family Medicine
01.2016 - 01.2017
Medical Assistant
Baltimore Suburban Health
01.2015 - 01.2016
High school or equivalent - undefined
Certification - Bartending
Gorgitenders Bartending Academy
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