RICKY JERALD GONSALVES
Silver Spring,Maryland
Summary
Experienced hospitality professional with a strong background in hotel services, banquet service, and customer relations. Proven dedication to providing exceptional guest experiences and maintaining high standards of cleanliness. Skilled in ensuring smooth event operations. Fluent in Bangla and English, demonstrating a disciplined work ethic and a keen eye for detail.
Overview
6
6
years of professional experience
Work History
Machine Operator
District Photo
01.2021 - 02.2025
- Operated and maintained production equipment for high-volume photo processing
- Monitored machine efficiency and adhered to quality control guidelines
- Ensured timely production output while following all safety protocols
Cashier & Customer Service Associate
Value Village
08.2020 - 04.2023
- Assisted customers with transactions, purchases, returns, and inquiries to enhance the shopping experience
- Maintained accurate cash handling and register balancing to support store operations
- Provided friendly and professional customer service, ensuring customer satisfaction and repeat business
Banquet Server
Cosmos Club
03.2019 - 10.2022
- Delivered high-quality banquet service at upscale events, ensuring excellent guest experiences
- Collaborated with event planners and catering teams to execute seamless functions
- Maintained dining setups, table arrangements, and ensured food and beverage service met club standards
Education
GED -
Tularam College
Narayangonj, Dhaka, Bangladesh Skills
- Hospitality Operations Support
- Banquet & Event Coordination
- Administrative Support
- Multitasking in Fast-Paced Environments
- Team-Oriented Approach
- Customer Engagement Skills
- Clear Verbal Communication
Personal Information
- Date of Birth: 08/11/64
- Gender: Male
- Nationality: U.S. Citizen
- Marital Status: Married
- Religion: Christian
Timeline
Machine Operator
District Photo
01.2021 - 02.2025
Cashier & Customer Service Associate
Value Village
08.2020 - 04.2023
Banquet Server
Cosmos Club
03.2019 - 10.2022
GED -
Tularam College
Similar Profiles
Jalen LuceroJalen Lucero
Certified Operator at District PhotoCertified Operator at District Photo
Elbony SwiftElbony Swift
General Laborer at District PhotoGeneral Laborer at District Photo
Eric NgadeuEric Ngadeu
Production Worker at District PhotoProduction Worker at District Photo