RIECKEEF MWANZA
Upper Marlboro
Summary
Proven in enhancing customer satisfaction and maintaining pristine environments, I bring a strong multitasking ability and a team player attitude from my time at A-Class Concierge Services LLC. Skilled in concierge services and building maintenance, I excel in roles requiring hospitality service expertise and a keen eye for detail.
Developed strong communication and problem-solving skills in fast-paced hospitality environment. Demonstrated ability to manage time efficiently and handle guest inquiries with professionalism and efficiency. Looking to transition into new field, utilizing transferrable skills to add value and contribute to team-focused setting.
Overview
2
2
years of professional experience
Work History
Front Desk Concierge
A-Class Concierge Services LLC
04.2024 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Custodian
SUU
03.2023 - 01.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Education
High School Diploma -
C.S LA PRINCESSE
LUBUMBASHI, DRC07-2021
Skills
- Team player attitude
- Cleaning and sanitizing
- Conflict resolution
- Work independently
- Strong multitasking
- Customer service
- Concierge services
- Chemical handling
- Building maintenance
- Hospitality service expertise
Languages
English
Timeline
Front Desk Concierge
A-Class Concierge Services LLC
04.2024 - Current
Custodian
SUU
03.2023 - 01.2024
High School Diploma -
C.S LA PRINCESSE
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