Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riley Jungers

Elkridge

Summary

Dedicated veteran with 6 years of United States Naval service, experienced in supervising teams, training personnel, and maintaining complex mechanical, electrical, and safety systems. Recognized for critical thinking and innovative problem-solving that improve operations, efficiency, and readiness. Skilled in inspection, preventive maintenance, and emergency response with a proven ability to lead teams and deliver results under pressure, while building strong relationships and fostering collaboration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

NAUI Services Group
02.2023 - 06.2025
  • Utilized multiple databases dating back to 1970 to find records and solve issues for members and customers of NAUI.
  • Responds to mass amounts of emails and phone calls throughout the day while managing online resources for overall organization.
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in onboarding new members, facilitating seamless integration into services.
  • Provided exceptional customer service, resolving inquiries and ensuring member satisfaction.

Sales Associate & Service Technician

Diver’s Supply Jacksonville
04.2022 - 02.2023
  • Sales associate well versed in diving equipment, answering customer questions and using point of sale systems to ring up orders.
  • Strong suggestive seller in good physical shape to handle working longer shifts and making the sale.
  • Service technician experienced in repairing & maintaining scuba tanks, buoyancy compensators, & high pressure air compressors.

Damage Controlman

United States Navy
01.2017 - 10.2022
  • Supervised and trained personnel in inspecting, testing, repairing, and performing preventive maintenance on shipboard mechanical, electrical, and safety systems, ensuring operational readiness and compliance with technical and safety standards.
  • Operated fire-fighting equipment and conducted training drills to enhance crew readiness.
  • Laid hose lines and operated nozzles, pumps, fire fighting systems and portable fire extinguishers.
  • Led emergency response teams to assess, repair damaged systems, equipment, or rescue personnel.
  • Led damage control exercises, simulating real-life scenarios to evaluate team performance.
  • Administered emergency treatment and medical care to people injured in various types of casualties.
  • Studied and inspected equipment functionality to appropriately plan repairs and maintenance.
  • Completed troubleshooting for equipment issues using proper documentation and procedures as well as creative, out of the box thinking to fix the issue.

Restaurant Server

Club Car Bar & Restaurant
08.2016 - 01.2017

Education

High School Diploma -

Placer High School
Auburn, CA
05.2016

Skills

  • Training & Team Leadership
  • Analytical & Creative Problem-Solving
  • Mechanical & Electrical Systems Maintenance
  • Emergency Response & Safety Compliance
  • Collaborative & Adaptable Mindset
  • Strong Interpersonal & Communication Skills
  • Inspection, Testing & Preventive Maintenance
  • Technical Documentation & Reporting
  • Lockout and tagout procedures
  • Emergency management

Certification

  • Fire Fighter (Any Industry) - 2000 hr Apprenticeship
  • Navy & Marine-Corps Achievement Medal (x2)
  • Shipboard Chemical, Biological, Radiological, and Nuclear-Defense (CBRN-D) Operations and Training Specialist
  • Basic Professional Military Education (Enlisted)
  • Primary Professional Military Education (Enlisted)
  • Scuba Diving Instructor (NAUI #63614)
  • CPR & First Aid Provider
  • 100% Oxygen Provider Certified

Timeline

Customer Service Representative

NAUI Services Group
02.2023 - 06.2025

Sales Associate & Service Technician

Diver’s Supply Jacksonville
04.2022 - 02.2023

Damage Controlman

United States Navy
01.2017 - 10.2022

Restaurant Server

Club Car Bar & Restaurant
08.2016 - 01.2017

High School Diploma -

Placer High School
Riley Jungers