Riley Jungers
Elkridge
Summary
Dedicated veteran with 6 years of United States Naval service, experienced in supervising teams, training personnel, and maintaining complex mechanical, electrical, and safety systems. Recognized for critical thinking and innovative problem-solving that improve operations, efficiency, and readiness. Skilled in inspection, preventive maintenance, and emergency response with a proven ability to lead teams and deliver results under pressure, while building strong relationships and fostering collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NAUI Services Group
02.2023 - 06.2025
- Utilized multiple databases dating back to 1970 to find records and solve issues for members and customers of NAUI.
- Responds to mass amounts of emails and phone calls throughout the day while managing online resources for overall organization.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in onboarding new members, facilitating seamless integration into services.
- Provided exceptional customer service, resolving inquiries and ensuring member satisfaction.
Sales Associate & Service Technician
Diver’s Supply Jacksonville
04.2022 - 02.2023
- Sales associate well versed in diving equipment, answering customer questions and using point of sale systems to ring up orders.
- Strong suggestive seller in good physical shape to handle working longer shifts and making the sale.
- Service technician experienced in repairing & maintaining scuba tanks, buoyancy compensators, & high pressure air compressors.
Damage Controlman
United States Navy
01.2017 - 10.2022
- Supervised and trained personnel in inspecting, testing, repairing, and performing preventive maintenance on shipboard mechanical, electrical, and safety systems, ensuring operational readiness and compliance with technical and safety standards.
- Operated fire-fighting equipment and conducted training drills to enhance crew readiness.
- Laid hose lines and operated nozzles, pumps, fire fighting systems and portable fire extinguishers.
- Led emergency response teams to assess, repair damaged systems, equipment, or rescue personnel.
- Led damage control exercises, simulating real-life scenarios to evaluate team performance.
- Administered emergency treatment and medical care to people injured in various types of casualties.
- Studied and inspected equipment functionality to appropriately plan repairs and maintenance.
- Completed troubleshooting for equipment issues using proper documentation and procedures as well as creative, out of the box thinking to fix the issue.
Restaurant Server
Club Car Bar & Restaurant
08.2016 - 01.2017
Education
High School Diploma -
Placer High School
Auburn, CA05.2016
Skills
- Training & Team Leadership
- Analytical & Creative Problem-Solving
- Mechanical & Electrical Systems Maintenance
- Emergency Response & Safety Compliance
- Collaborative & Adaptable Mindset
- Strong Interpersonal & Communication Skills
- Inspection, Testing & Preventive Maintenance
- Technical Documentation & Reporting
- Lockout and tagout procedures
- Emergency management
Certification
- Fire Fighter (Any Industry) - 2000 hr Apprenticeship
- Navy & Marine-Corps Achievement Medal (x2)
- Shipboard Chemical, Biological, Radiological, and Nuclear-Defense (CBRN-D) Operations and Training Specialist
- Basic Professional Military Education (Enlisted)
- Primary Professional Military Education (Enlisted)
- Scuba Diving Instructor (NAUI #63614)
- CPR & First Aid Provider
- 100% Oxygen Provider Certified
Timeline
Customer Service Representative
NAUI Services Group
02.2023 - 06.2025
Sales Associate & Service Technician
Diver’s Supply Jacksonville
04.2022 - 02.2023
Damage Controlman
United States Navy
01.2017 - 10.2022
Restaurant Server
Club Car Bar & Restaurant
08.2016 - 01.2017
High School Diploma -
Placer High School