Riley Ritchey
Frostburg,MD
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
The Frostburg Freeze
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Waitress Trainer
Hobo's Family Restaurant
10.2021 - 05.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Associate Degree in General Studies - General Sudies
Allegany College of Maryland
Cumberland, MD08-2025
High School Diploma -
Mountain Ridge High School
Frostburg, MD05-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Certification
- Certified Veterinary Assistant
Timeline
Manager
The Frostburg Freeze
08.2023 - Current
Waitress Trainer
Hobo's Family Restaurant
10.2021 - 05.2024
Associate Degree in General Studies - General Sudies
Allegany College of Maryland
High School Diploma -
Mountain Ridge High School