Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riley Ritchey

Frostburg,MD

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

The Frostburg Freeze
08.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Waitress Trainer

Hobo's Family Restaurant
10.2021 - 05.2024
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

Associate Degree in General Studies - General Sudies

Allegany College of Maryland
Cumberland, MD
08-2025

High School Diploma -

Mountain Ridge High School
Frostburg, MD
05-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building

Certification

  • Certified Veterinary Assistant

Timeline

Manager

The Frostburg Freeze
08.2023 - Current

Waitress Trainer

Hobo's Family Restaurant
10.2021 - 05.2024

Associate Degree in General Studies - General Sudies

Allegany College of Maryland

High School Diploma -

Mountain Ridge High School

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Riley Ritchey