Riordan O’Kane
Odenton
Summary
Dynamic and results-oriented professional with a proven track record at Chick-fil-A, enhancing customer satisfaction and team productivity. Skilled in customer service and area cleanliness, adept at problem-solving and fostering teamwork. Demonstrated ability to improve facility conditions and resolve complaints, significantly boosting customer and employee satisfaction.
Overview
6
6
years of professional experience
Work History
Team Member
Chick-fil-A
08.2023 - 08.2024
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas, taking orders, preparing meals, and collecting payments.
- Improved customer satisfaction by providing friendly and efficient service while quickly and professionally resolving complaints to ensure repeat patronage.
- Enhanced team productivity by collaborating effectively with colleagues on tasks and responsibilities, while assisting fellow crew members during peak hours to ensure smooth operations without compromising quality.
Warehouse/ Office Assistant
ROK Brothers
06.2018 - 07.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Lifeguard/ Manager
Ace Aquatics
05.2022 - 09.2022
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
Lifeguard
Ace Aquatics
05.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
No Degree - Tropical Marine Biology
University of Miami
Miami, FLBachelor of Science - Biological Sciences
Florida Atlantic University
Boca Raton, FL05-2028
High School Diploma -
Arundel High School
Gambrills, MD06-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Area and facility cleaning
- Task prioritization
Languages
Spanish
Limited Working
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- I enjoy helping others, giving back to the community, and getting involved in local advocacy groups to promote positive change
- Hiking and Snowboarding
- Rugby and Lacrosse
- Community Cleanup
Timeline
Team Member
Chick-fil-A
08.2023 - 08.2024
Lifeguard/ Manager
Ace Aquatics
05.2022 - 09.2022
Lifeguard
Ace Aquatics
05.2021 - 09.2021
Warehouse/ Office Assistant
ROK Brothers
06.2018 - 07.2024
No Degree - Tropical Marine Biology
University of Miami
Bachelor of Science - Biological Sciences
Florida Atlantic University
High School Diploma -
Arundel High School
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