Rita Irma Dokore
Catonsville
Summary
Relationship banker with over 7 years of experiences in insurance and financial sale developing and managing customer relationships. As an over achiever and goal oriented relationship banker, I have contributed 80% of my branch goals. Meeting and exceeding monthly sales goals by implementing new marketing strategy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Banker
M&T Bank
11.2023 - Current
- Manage and grow key accounts by developing strong relationship, identifying opportunities, and implementing effective sales strategies.
- Open business accounts and perform accounts maintenance
- Mitigate risks associate with check cashing and new accounts opening with high risks customers through enhanced due diligence.
- Help fraud department with ongoing claims
- Knowledge of lending, financial ,and insurance products
- Work closely with underwriters in the loan approval process by answering questions that may help them with their decision.
Relationship Banker
Bank of America
08.2019 - 08.2023
- Drove revenue growth through exceptional customer service and strategic sales techniques as a Sales Associate.
- Managed risk effectively by verifying customer information, analyzing credit reports, and conducting proper due diligence before approving transactions.
- Exceeded personal sales goals consistently, contributing significantly towards the branch''s overall success.
- Strengthened referral partnerships with business lines across the bank to maximize cross-selling potential.
- Streamlined account opening processes for new clients, resulting in higher client retention rates.
- Conducted regular financial reviews for customers, ensuring optimal management of their portfolios.
Intern
MTA ( Office of Business Procurement )
06.2014 - 09.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs Python and Excel increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported financial forecasting by accurately processing expense reports.
Education
BACHELOR OF SCIENCE - Government Public Policy
UNIVERSITY OF BALTIMORE
Baltimore, MD01.2014
ASSOCIATE DEGREE - LEGAL STUDIES
BALTIMORE CITY COMMUNITY COLLEGE
01.2010
Skills
- Goal oriented
- Communication
- Organization
- Critical thinking
- Time Management
- Knowledge of Math and statistics
- Strong analytical and problem solving
- Claims analysis
Certification
- Life and Health Certificate
- Notary Public
Timeline
Relationship Banker
M&T Bank
11.2023 - Current
Relationship Banker
Bank of America
08.2019 - 08.2023
Intern
MTA ( Office of Business Procurement )
06.2014 - 09.2014
ASSOCIATE DEGREE - LEGAL STUDIES
BALTIMORE CITY COMMUNITY COLLEGE
BACHELOR OF SCIENCE - Government Public Policy
UNIVERSITY OF BALTIMORE
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