Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ritima Srivastava

New Market

Summary

Ritima is a Senior Product Manager with over 17 years of experience, successfully leading both Product and QA roles. She has contributed to numerous projects at Publicis Sapient, demonstrating a strong ability to manage cross-functional teams and deliver high-quality results. She is a passionate and value-driven Product Manager and Quality Engineering Manager, successfully delivering large omnichannel platforms for retail and travel & hospitality clients. She has extensive experience managing cross-functional teams to plan, build, and launch digital platforms, ensuring both product success and quality excellence. With a deep understanding of Agile/Scrum, technology, and marketing, she evolves product strategies while maintaining high QA standards. Ritima has been part of multi-year digital transformation projects, helping clients solve complex business challenges, lead business process re-engineering, and ensure operational readiness. She has also played a key role in preparing business teams to launch new digital properties and drive continuous improvement in quality processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Product Owner

Albertsons Pharmacy & Prescription Management
09.2022 - Current
  • She is leading the Pharmacy and Prescription Management application from a product and quality perspective, focusing on various key areas, including Prescription Data Management, Sorting, Searching and Filtering, Refill Requests and Status Tracking, Prescription Delivery, Expense Reporting, and Vaccine Records
  • This solution empowers customers with comprehensive prescription management capabilities at their fingertips
  • As a Product Owner, she ensure the successful delivery and quality of these features by aligning cross-functional teams, maintaining high standards in product functionality, and ensuring rigorous quality assurance
  • Evaluating customer survey results to identify areas for product improvement
  • Collaborate closely with the client’s product Managers to define a comprehensive product roadmap, aligning it with business objectives, customer needs, and market trends while prioritizing features that deliver maximum value
  • Enhancing the app by introducing new features aligned with customer feedback and competitive research
  • Ensuring operational readiness for the successful launch and scaling of product updates
  • Create, prioritize, and maintain a well-defined product backlog that reflects business goals and customer needs
  • Collaborate with stakeholders and the development team to refine backlog items, establish clear acceptance criteria, and ensure alignment with the product vision
  • Actively participate in sprint planning, reviews, and retrospectives to ensure the team delivers high-value features that meet expectations
  • Provide ongoing clarification and support to the development team during sprints, addressing questions and resolving roadblocks to achieve sprint goals
  • Skills/Domain: Extensive domain knowledge in Health & Pharmaceutical industries, JIRA Management, Heap Analytics

Product Lead

L Brands Inc
  • Company Overview: L Brands, Inc
  • Is a global leader in the specialty retail sector, primarily recognized for its iconic brands such as Victoria’s Secret and Bath & Body Works
  • The company has established a strong presence in the fashion and personal care industries, offering a diverse range of products that resonate with consumers
  • L Brands has significantly invested in enhancing its e-commerce platforms, optimizing user experiences, and expanding online product offerings
  • This includes mobile optimization and seamless checkout processes
  • Define and communicate a clear product vision aligned with L Brands' overall business strategy, focusing on enhancing customer engagement and driving revenue growth
  • Conduct market research and competitive analysis to inform product strategy and identify opportunities for innovation
  • Collaborate with cross-functional teams, including marketing, sales, and IT, to gather and document business and user requirements for new features and enhancements
  • Lead the end-to-end product development lifecycle, from ideation and planning through design, development, testing, and launch
  • Utilize analytics tools to monitor product performance and user engagement, making data-driven decisions to optimize product features and functionalities
  • Conduct A/B testing and gather user feedback to inform product iterations and enhancements
  • Serve as the primary point of contact for stakeholders, providing regular updates on product progress, timelines, and key milestones
  • Monitor customer feedback and performance metrics to drive ongoing product enhancements
  • L Brands, Inc
  • Is a global leader in the specialty retail sector, primarily recognized for its iconic brands such as Victoria’s Secret and Bath & Body Works
  • The company has established a strong presence in the fashion and personal care industries, offering a diverse range of products that resonate with consumers
  • L Brands has significantly invested in enhancing its e-commerce platforms, optimizing user experiences, and expanding online product offerings
  • This includes mobile optimization and seamless checkout processes

Product & QA Lead

The Children’s Place Inc
  • As Product and QA Lead, I spearheaded the development of The Children's Place mobile application, delivering a seamless shopping experience for customers
  • I successfully led the migration from a legacy e-commerce platform to Salesforce Commerce Cloud (SFCC), significantly improving scalability, flexibility, and overall site performance
  • This transition enabled the seamless integration of omnichannel capabilities, enhanced site responsiveness, and optimized the customer journey, driving both operational efficiency and customer satisfaction
  • Analyze the strengths and weaknesses of the existing legacy system to determine what needs to be improved or preserved during the migration
  • Create a detailed migration roadmap that outlines key milestones, timelines, and critical dependencies
  • Conduct a gap analysis between the legacy system and SFCC to identify missing features or functionalities that need to be built or customized
  • Collaborate with third-party vendors to ensure that any external tools or services are compatible with SFCC and operate as expected post-migration
  • Work with marketing and business teams to ensure that the SFCC platform is aligned with broader business goals, such as marketing campaigns or product launches
  • Work with UX/UI designers to create a mobile-friendly interface that enhances the user journey while maintaining brand consistency
  • Define QA Strategy and Cross-Platform testing approach
  • Work with QA team to build automated testing frameworks that ensure continuous quality in SFCC post-migration
  • Skills/Domain: E-Commerce, Automation framework, Agile Methodology, Salesforce Commerce Cloud Expertise

System Analyst & QA Lead

Ralph Lauren Corporation
  • Company Overview: Ralph Lauren Corporation is a renowned American company specializing in mid-range to luxury fashion products
  • The brand is recognized for its comprehensive portfolio across four key categories: apparel, home goods, accessories, and fragrances
  • Collaborate with business stakeholders, product managers, and development teams to gather and document detailed system requirements for the re-platforming project Stakeholder Management
  • Collaborate with data teams to define a comprehensive data migration strategy, ensuring data integrity and consistency during the transition
  • Conducted thorough testing of all components, ensuring functionality, responsiveness, and alignment with design specifications prior to deployment
  • Establish testing frameworks for both manual and automated testing, focusing on functional, performance, and security testing
  • Provides training and support to business users on how to manage and update the mega menu, footer, and promotional content within Hybris, empowering them to maintain site relevance and effectiveness
  • Ralph Lauren Corporation is a renowned American company specializing in mid-range to luxury fashion products
  • The brand is recognized for its comprehensive portfolio across four key categories: apparel, home goods, accessories, and fragrances
  • Skills/Domain: Facilitation, Requirements Gathering, Technical Writing, business process re-engineering, Automation framework, In-depth understanding of the SAP Commerce Cloud (Hybris) platform

QA and Business Analyst

Multiple Clients
  • Company Overview: Client: Belk Inc., Loblaws, Whirlpool, Sapient Internal Project (Oracle R12 upgrade, KOFAX 170, Alchemy Backbone & Expansion, Pyramid Retirement)
  • Ritima has a strong specialization in digital transformation projects, focusing on enhancing user experiences and operational efficiencies
  • Manage and co-ordinate the team of BAs across track of works
  • Prioritize and plan the work across cross functional teams
  • Study the business processes for our clients, identify the business problem, identify various solutions possible, do competitive analysis or vendor analysis to find the apt industry specific solution
  • Create detailed test plans that outline testing scope, objectives, resources, timelines, and deliverables
  • Identify testing requirements for different project components, including digital transformation, Hybris migration, payment integration, and Bazaar voice
  • Design and document test cases based on business requirements and functional specifications, ensuring comprehensive test coverage
  • Implement defect tracking processes to identify, prioritize, and resolve issues throughout the testing lifecycle
  • Facilitate communication between teams to address quality concerns and ensure seamless project delivery
  • Provide training and support to team members on QA processes, tools, and best practices, fostering a culture of quality within the team
  • Help the clients to build or work towards building a business strategy to achieve the short term and long-term business goal
  • Allocate the work and activities to team members, be an escalation point of contact for their work and all project risks from business perspective
  • Ensure proper knowledge is transitioned across different teams and proper integration documents are created
  • Client: Belk Inc., Loblaws, Whirlpool, Sapient Internal Project (Oracle R12 upgrade, KOFAX 170, Alchemy Backbone & Expansion, Pyramid Retirement)

Education

Master’s - data science

01.2021

Bachelor of Technology - Electronics & Communications

01.2005

Skills

  • Product Strategy and Vision
  • Leadership and collaboration, customer-centric mindset
  • Execution and Delivery
  • Data-driven decision-making
  • Business and Market Acumen
  • Problem-Solving and Innovation
  • Google Analytics & Heap Analytics
  • Health and Pharmacy Domain Expertise, Retail Management
  • Retail Management
  • E-commerce Platforms Expertise (Salesforce Commerce Cloud & SAP Hybris)
  • Google Analytics & Heap Analytics

Certification

Certified Leading Safe course 6.0, 2023

Timeline

Product Owner

Albertsons Pharmacy & Prescription Management
09.2022 - Current

Product Lead

L Brands Inc

Product & QA Lead

The Children’s Place Inc

System Analyst & QA Lead

Ralph Lauren Corporation

QA and Business Analyst

Multiple Clients

Master’s - data science

Bachelor of Technology - Electronics & Communications

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Ritima Srivastava