Rizvon Gill
Glen Burnie,MD
Summary
Proven leader in inventory management and customer service, excelling at Heritage Toyota Of Owings Mills with significant enhancements in inventory accuracy and employee productivity. Skilled in project management and customer relations, demonstrating a dependable work ethic and a detail-oriented approach. Achieved operational excellence by implementing cost-saving measures and improving processes.
Overview
22
22
years of professional experience
Work History
Inventory Manager
Heritage Toyota Of Owings Mills
06.2021 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
- Implemented cost-saving measures by identifying areas of waste reduction in dealership operations.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Developed and maintained comprehensive reporting tools to provide management with relevant data on inventory performance, trends, and areas for improvement.
- Created and updated regular inventory reports and records.
- Developed and implemented policies and procedures for inventory management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Inventory Manager
BMW of Annapolis
09.2015 - 07.2020
- Involved in the ordering process of a new BMW product.
- Oversee all lease end turn in's which include the final inspections as well as coordinating with BMW Financial Services.
- Execute a physical inventory BI monthly and reconcile to the accounting inventory ledger.
- Execute disposition strategies of aged inventory to meet achieve sales objectives.
- Control of all display vehicles and display area, detailing of display vehicles.
- Oversee certification & re-conditioning process on each vehicle before sale.
Automotive Service Consultant
CarMax
09.2014 - 08.2015
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Strong leader of customer support staff.
- Provided accurate, specific and timely performance feedback for CSRs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Inventory Manager
Audi Silver Spring
03.2012 - 08.2014
- Involved in the ordering process of a new Audi product.
- Ensured that products were available to achieve sales objectives and rapid inventory turn rates.
- Maintained the flow of used vehicle reconditioning and merchandising to achieve sales objectives.
- Oversaw all Dealer Trades and promote proactive dealer trading to ensure best product mix.
- Executed a physical inventory BI monthly and reconcile to the accounting inventory ledger.
- Executed disposition strategies of aged inventory to meet achieve sales objectives.
- Control of all display vehicles and display area, detailing of display vehicles.
- Oversaw certification & re-conditioning process on each vehicle before sale.
Pharmacy Technician
US Army
03.2002 - 03.2012
- Directly supervised 4 Pharmacy Technicians, interns and support staff while on duty.
- Effectively resolved insurance rejections and other billing issues.
- Managed drug and supply inventories.
- Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Troubleshot mechanical issues with Pyxis machines and other equipment.
- Managed supply procurement and management processes.
Parking Lot Attendant
Audi Silver Spring
03.2011 - 02.2012
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Verified receipt of new cars delivered to dealer and parked cars in new car lot in orderly manner: Compares serial numbers of incoming cars against invoice.
- Re-parked cars, following sales, to maximize use of space and maintain lot in order.
- Serviced cars in storage to protect tires, battery, and finish against deterioration.
- Delivered sold cars to new car preparation department.
- Improved customer satisfaction by providing efficient and courteous service to patrons.
Lead Business Office Associate
CarMax
03.2010 - 02.2011
- Opened and closed the business office.
- Responsible for managing/training a team of 10 Business Office Associates.
- Reviewed and processed documents associated with customer’s vehicle purchases.
- Assisted customers with questions on tag and title information.
- Prepared DMV documents.
- Assisted purchasing team with appraisal purchases and in-store auctions.
- Handled accounts payable functions.
- Tendered cash transactions & prepared bank deposits.
- Built relationships with customers and the community to establish long-term business growth.
Education
Associate of Arts - Business Management
Anne Arundel Community College
Arnold, MDSkills
- Project planning and development
- Customer relations specialist
- Quality assurance and control
- Risk management
- Work flow planning
- Project management
- Sales background
- Detail-oriented
- Organized
- Unsurpassed work ethic
- Results-oriented
- Dependable
- Detail-oriented
Timeline
Inventory Manager
Heritage Toyota Of Owings Mills
06.2021 - Current
Inventory Manager
BMW of Annapolis
09.2015 - 07.2020
Automotive Service Consultant
CarMax
09.2014 - 08.2015
Inventory Manager
Audi Silver Spring
03.2012 - 08.2014
Parking Lot Attendant
Audi Silver Spring
03.2011 - 02.2012
Lead Business Office Associate
CarMax
03.2010 - 02.2011
Pharmacy Technician
US Army
03.2002 - 03.2012
Associate of Arts - Business Management
Anne Arundel Community College
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