Rizza Johnson
Damascus
Summary
Versatile and achievement-oriented professional with a proven track record at Congruent Counseling Services, excelling in customer service and office administration. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging exceptional attention to detail and problem-solving skills. Skilled in Microsoft Excel and fostering professional relationships, significantly improving operational efficiency.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Congruent Counseling Services
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Certified Pharmacy Technician
Rite Aide Pharmacy
11.2012 - 10.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
Assistant Manager
Van Management
08.2007 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
No Degree - Nursing
Montgomery College
Rockville, MDHigh School Diploma -
Philippines Scholastic Academy
Philippines03-2007
Skills
- Customer service
- Attention to detail
- Money handling
- Data entry
- Problem-solving skills
- Computer skills
- Office administration
- Administrative support
- Medication dispensing
- Time management
- Filling prescriptions
- Microsoft Excel
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Administrative Assistant
Congruent Counseling Services
09.2023 - Current
Certified Pharmacy Technician
Rite Aide Pharmacy
11.2012 - 10.2019
Assistant Manager
Van Management
08.2007 - 10.2013
No Degree - Nursing
Montgomery College
High School Diploma -
Philippines Scholastic Academy
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