Robert Aquilino Vincent
Chevy Chase
Summary
Seasoned Food and Beverage Manager with significant experience in managing high-volume restaurants, bars, and banquet operations. Showcases strong leadership abilities paired with an understanding of financial management, menu development, and event planning. Demonstrated success in improving operational efficiency while enhancing customer service standardsNoteworthy ability to motivate teams towards achieving organizational goals and objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Beverage Manager
Norwegian Cruise Lines
05.2024 - 07.2025
- Prepared weekly schedules for 16 different bars according to business needs, while maintaining labor costs within budget guidelines.
- Trained staff on beverage preparation and service techniques according to a strict NCL standard.
- Oversaw compliance with health and safety regulations in beverage service.
- Assisted in budgeting and cost control for beverage operations.
- Conducted regular quality checks on all beverages served to customers.
- Provided input into overall restaurant operations including menu design, marketing initiatives, budgeting decisions.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Assistant Beverage Manager
Norwegian Cruise Lines
11.2023 - 05.2024
- Assisted in managing beverage inventory and supply orders on cruise vessels.
- Implemented daily operational checklists for bar maintenance and cleanliness standards.
- Coordinated staff schedules to ensure proper coverage during peak service hours.
- Trained new team members on beverage preparation and service standards.
- Monitored compliance with health and safety regulations within beverage operations.
- Resolved customer inquiries and complaints regarding beverage services promptly.
- Reviewed cost analysis reports regularly to identify opportunities for reducing overhead costs associated with beverage operations.
- Analyzed data from POS systems to track trends in customer orders over time.
Head Wine Steward
Norwegian Cruise Line
03.2023 - 11.2023
- Assisted guests in selecting wines to enhance dining experiences.
- Maintained wine inventory, COGS, and ensured proper storage conditions.
- Educated staff on wine pairings and service techniques.
- Conducted wine tastings to engage guests and promote selections.
- Collaborated with culinary team to develop wine menus for events.
General Manager / Sommelier at the Mill Room
Boar's Head Resort
Charlottesville
10.2021 - 11.2022
- Trained employees on duties, policies and procedures. The resort had just lost its Forbes 4 stars, so I was brought in to regain the status.
- Developed and implemented guest satisfaction initiatives.
- Tracked monthly sales to generate reports for business development planning.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Conducted wine tastings to assist guests in making informed selections.
- Educated staff on wine pairings and service techniques for optimal guest satisfaction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
General Manager / Sommelier at the Bugler
Oaklawn Cassino Resort
Hot Springs
11.2020 - 08.2021
- I was hired to open the Bugler Restaurant and to obtain its Forbes 4-Star award.
- Implemented training programs to enhance employee skills and customer engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained staff on wine service and pairing techniques.
- Developed wine lists tailored to seasonal menus and customer preferences.
General Manager / Sommelier
Greenbrier Resort
White Sulphur Springs
07.2016 - 11.2020
- I have had a great deal of experience since joining the team at the Greenbrier, with the opportunity to manage both the wine lists and day-to-day operations of three different restaurants.
- Implemented inventory management systems to streamline supply chain processes.
- Maintained compliance with safety regulations and company policies consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Wine Director
Greenbrier Resort
White Sulphur Springs
12.2019 - 11.2020
- While still acting as the GM at Prime 44 West, my duties expanded to oversee the entire wine program on the property, including all outlets, banquets, and in-room dining.
- COGS control, budgeting planning, and conducting large-scale wine tastings were part of the many responsibilities.
- Trained staff on wine service techniques and product knowledge.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
- Directed day-to-day operations of bar and wine programs, minimizing cost wherever possible without compromising quality.
Assistant Wine Buyer
Wine on Piedmont
Oakland
02.2015 - 07.2016
- Analyzed market trends to identify emerging wine varieties for retail offerings.
- Maintained accurate inventory records using point-of-sale systems for stock management.
- Collaborated with marketing team to promote special wine events and promotions.
- Provided training sessions for staff members on how best to present different types of wines as well as proper storage techniques for long-term preservation purposes.
- Attended trade shows and tastings to sample new products and build relationships with vendors.
Wine Tour Guide
Platypus Wine Tours
Napa
03.2014 - 01.2015
- Conducted engaging wine tours highlighting local vineyards and production methods.
- Educated guests about wine varieties, tasting techniques, and food pairings.
- Managed group dynamics to ensure a pleasant experience for all participants.
- Assisted in scheduling and coordinating tour logistics with various wineries.
- Developed strong relationships with local winery staff to enhance tour quality.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Organized and conducted daily tours for groups of up to 30 people.
General Manager / Wine Director
610 Magnolia
Louisville
01.2011 - 01.2014
- Managed daily operations of upscale restaurant, ensuring smooth service delivery.
- Oversaw staff scheduling, maximizing coverage during peak dining hours.
- Collaborated with kitchen team to maintain menu quality and consistency.
- Handled inventory management, optimizing stock levels and supplier relationships.
- Conducted regular staff meetings to foster communication and team cohesion.
Skills
- Beverage inventory management
- Staff training
- Health and safety compliance
- Team leadership
- Scheduling
- POS software proficiency
- Team recruitment and training
- Budget prep
- Teamwork and collaboration
Languages
- Portuguese
- Spanish
- English
Certification
Certified Specialist of Wines by The Society of Wines Educators.
Certified Sommelier, by The Court of Master Sommelier.
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Beverage Manager
Norwegian Cruise Lines
05.2024 - 07.2025
Assistant Beverage Manager
Norwegian Cruise Lines
11.2023 - 05.2024
Head Wine Steward
Norwegian Cruise Line
03.2023 - 11.2023
General Manager / Sommelier at the Mill Room
Boar's Head Resort
10.2021 - 11.2022
General Manager / Sommelier at the Bugler
Oaklawn Cassino Resort
11.2020 - 08.2021
Wine Director
Greenbrier Resort
12.2019 - 11.2020
General Manager / Sommelier
Greenbrier Resort
07.2016 - 11.2020
Assistant Wine Buyer
Wine on Piedmont
02.2015 - 07.2016
Wine Tour Guide
Platypus Wine Tours
03.2014 - 01.2015
General Manager / Wine Director
610 Magnolia
01.2011 - 01.2014
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