Robert Crider
Jiffy Lube
Elkridge
20
years of professional experience
Dynamic Customer Service Manager/Advisor with over 7 years of experience in employee training,product knowledge and customer relationship management. Demonstrated success in enhancing customer satisfaction and effectively managing teams to drive operational excellence.
Work History
Customer Service Manager
7 Years 7 Months- Developed and implemented customer feedback systems to improve service delivery.
- Trained and mentored staff to enhance service quality and efficiency.
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Analyzed customer interactions to identify areas for process improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Service Manager
3 Years 6 Months- Implemented process improvements that enhanced service delivery times and reduced errors.
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored staff on customer service techniques and repair processes.
- Managed inventory levels, optimizing stock availability for automotive parts and supplies.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
Certificate of Technical Achievement - Automotive Techology
High School Diploma
Skills
Account management
Customer relations
Customer-centric
Effective workflow management
Problem-solving
Training and mentoring
Cash management
Timeline
Customer Service Manager
Jiffy Lube
12.2018 - 07.2026Read More
Service Manager
Discount Brake & Auto Repair
03.2006 - 09.2009Read More
Maryland State Department of Education
Certificate of Technical Achievement from Automotive Techology
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Robert E Peary High School
High School Diploma
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