Robert England
Abingdon
Summary
Dedicated and skilled Multifamily Renovation Professional with over 25 years of experience in the Multifamily facilities maintenance and renovation industry. Skilled in all phases of renovations/ Residential Construction, facility maintenance and capital improvements. Including, however, not limited to planning, scheduling, material selections, negotiations, Vendor vetting and procurement as well as budget compliance. Proven ability to manage multiple projects simultaneously from start to finish, While maintaining high quality standards as well as adhering to all safety regulations and building codes.
Overview
1
1
Certification
Work History
Residential Renovations Manager
David S. Brown Enterprises
Owings Mill
- Direct goals and objectives for each property
- Procurement/Vetting of all general/subcontractors
- Negotiate and set customized standardized pricing with general contractors/subcontractors and suppliers to ensure project budgets and deadlines are met
- Perform special projects within the portfolio, and other responsibilities, as assigned
- Attend quarterly budget and performance meetings
- Assessing and addressing large insurance loss claims caused by natural disasters or accidents to any employer assets
- Conduct physical asset inspection throughout 13 apartment communities (Including photos and complete descriptions of property damages as well as asset deficiencies
- Develop and build professional relationships with loyal, trustworthy, dependable contractors to ensure that all workmanship conducted throughout each asset is completed with professionalism and quality
Operations Manager
Dunne Wright services
Baltimore
- Manage and coordinate various aspects of the business, including sales, installations, and customer service
- Assist with weekly scheduling
- Conduct detailed property inspections
- Create detailed estimates to complete all required repairs
- Create detailed scopes of work and manage from start to finish within budget
- Identify areas for improvement and implement strategies to enhance efficiency and productivity
- Effectively allocate and utilize resources, including personnel, materials, and equipment, to ensure projects are completed on time and within budget
- Implement and maintain quality control measures to ensure products and services meet customer expectations
- Motivate and lead teams to achieve organizational goals, fostering a positive and collaborative work environment
- Contribute to the development and implementation of operational strategies to support business growth and success
- Focus on ensuring customer satisfaction through excellent service and timely project completion
- Address and resolve operational issues promptly and effectively
- Assist with budgeting and scaling to identify optimal capacity planning
- Supervise process improvement and quality assurance programs
Renovations Manager
Blakehurst Retirement
Towson
- Direct goals and objectives for each property
- Procurement/Vetting of all general/subcontractors
- Negotiate and set customized standardized pricing with general contractors/subcontractors and suppliers to ensure project budgets and deadlines are met
- Perform special projects within the portfolio, and other responsibilities, as assigned
- Attend quarterly budget and performance meetings
- Assessing and addressing large insurance loss claims caused by natural disasters or accidents to any employer assets
- Conduct physical asset inspection throughout 13 apartment communities (Including photos and complete descriptions of property damages as well as asset deficiencies
- Develop and build professional relationships with loyal, trustworthy, dependable contractors to ensure that all workmanship conducted throughout each asset is completed with professionalism and quality
Regional Facilities Manager
Restone Properties
Silver Spring
- Responsible for the overall operations across a portfolio of 4 apartment communities to include Students housing, Affordable housing, luxury, Retail spaces, Multiple Daycare facilities located in Baltimore, Maryland
- Providing Exceptional customer service
- Worked closely with the Vice president of Morgan State University to ensure delivery of Exceptional services to every student and staff member
- Responsible for the hiring/ training/ mentoring of all employees, working closely with them to support their needs as well as the properties goals and adjectives, and achieve the highest NOI possible for each property within the portfolio
- Enhance operations including financial analysis, cost control, maximizing revenue, increasing resident retention, developing relationships with vendors and contractors, and implementing a competitive marketing strategy
- Fostered a positive and motivating company culture by leveraging effective communications, coaching, employee recognition, team leader development and performance management
- Managed interior and exterior capital projects
- Managed all renovation projects/Rehabs within provided CapX budget
Multi Site Service Manager
Harbor Group Management
Norfolk
- Managed all maintenance staff and contractors on Multiple communities
- Assisted with any and all hands on repairs/replacements/troubleshooting
- Scheduled/Managed Property Emergency On-Call Rotations
- Managed all renovation projects/Rehabs within provided CapX budget
- Supported the RPM and regional service director in managing the maintenance operations
- Direct effort/Leads, Maintenance Team and communicated with leasing team regarding unit availability as well as partnered with HR in recruiting retention
- Exceptional customer service skills
- Asset preservation Inspections, risk audits & curb appeal audits
- Maintained maintenance budget, capital budget, I/R preparation and assisted in preparation of annual budget
- Completed daily and weekly property inspections to ensure little to no safety liabilities or hazards, held weekly safety meetings with all property/maintenance personal
- Coordinated, managed and maintained a complex schedule of all maintenance work projects, turn-over's, pre-move-in, move-out inspection, in house renovations and delegate work projects to myself as well as maintenance team and/or vendors
- Maintain all septic pumps, fire pumps, circulating pumps, boilers, chillers
Education
High School Diploma -
Woodland Job Corps Center
Maryland06-1996
Skills
- React
- Safety Compliance
- Vendor Management
- Excellent organizational skills
- Emergency preparedness & Response
- Building / Asset Inspections
- Yardi
- Excel
- Word
- Teams
- Property Boss
- Power point
- Budget management
- Budget and cost control
- Inventory procurement
- Conflict resolution
- Project management
- Preventative maintenance
- Facility operations and maintenance
- Team building
- Capital Improvements
- Renovations
- Building and apartment maintenance
- Project planning
- Safety procedures
- Contract management
- Training and development
- Managing operations and efficiency
- Negotiation
- Emergency response
- Time management
- Vendor management
- Teamwork and collaboration
- Performance management
- Cost control
- Skype
- Negotiation and conflict resolution
- Organizational skills
Certification
- Universal CFC
- First Aid Cert.
- CPR Cert.
- Mold remediation Cert.
- Lead Paint Renovator CERT
Professional References
- Oneka Foster, Property Manager, Redstone Properties, 443-943-6663
- Carl Ruff, Vice President, Harbor Group Management, (202) 306-4071
- Victoria Greene, Senior Property Manager, Pennrose Management, 443-966-5559
- Nakisha Mclaurin, Operations Director, Morgan State University, 1-814-441-2974
- Dalibor Karlicic, Renovations specialist, 1-240-997-4092
- Juana Socorro-Aguirre, Resident Director, Morgan State University
- Jai Roberts, Supervisor, Martin Pollick, 443-956-6192
- Chad Lane, 410-302-8609
Timeline
Residential Renovations Manager
David S. Brown Enterprises
Operations Manager
Dunne Wright services
Renovations Manager
Blakehurst Retirement
Regional Facilities Manager
Restone Properties
Multi Site Service Manager
Harbor Group Management
High School Diploma -
Woodland Job Corps Center