Robert Hickey
New Town High School
Baltimore
18
years of professional experience
Experienced hospitality professional skilled in beverage preparation, inventory management, and customer service. Focused on team collaboration and delivering high-quality results in fast-paced environments. Committed to maintaining cleanliness and organization while enhancing patron experiences.
Work History
Bartender
3 Years 8 Months- Provided exceptional customer service, enhancing guest experiences and satisfaction.
- Crafted innovative cocktails using fresh ingredients and unique recipes.
- Trained new staff on bartending techniques and menu offerings for improved efficiency.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Implemented strategies to streamline operations during peak hours, increasing service speed.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
English Teacher
7 Years- Organize and execute yearly, monthly, weekly, and daily lesson plans.
- Develop and implement comprehensive lesson plans aligned with curriculum goals.
- Virtually teach students, meet with parents/guardians, and collaborate with colleagues.
- Communicate with parents to discuss how to improve student achievement.
- Engage with parents to collaboratively enhance student achievement and address individual needs.
- Maintain accurate records and build positive relationships with 100+ students throughout the term.
- Pursue continuous learning and attend professional development trainings, meetings, and conferences.
- Maintain accurate records while fostering positive relationships with over 100 students to support their academic growth.
- Proactively de-escalate high-tension situations, maintain composure under pressure, and set clear boundaries to manage challenging behaviors with diplomacy and firm authority.
Bartender
7 Years 7 Months- Leveraged interpersonal skills and product knowledge to enhance customer engagement.
- Cultivated relationships with regular customers to foster loyalty and repeat business.
- Trained new staff on bartending techniques and menu offerings for improved efficiency.
- Provided exceptional customer service, enhancing guest experiences and satisfaction.
Assistant Manager/Salesperson
6 Years 9 Months- Provided exceptional customer service and product knowledge to assist customers in making informed purchasing decisions.
- Responded to customer inquiries and concerns about buying and maintaining products.
- Attended to all questions and concerns about buying and maintaining products.
- Cultivated client relationships to build trust and facilitated rug sales through personalized home visits.
Education
Bachelor of Science - Anthropology/Sociology - Criminal Justice conc.
Associate of Arts - Psychology
Skills
Customer Service
Time management
Strong multitasking
Team player attitude
Staff Training
Product Knowledge
Effective communication
Highly reliable
Problem Solving
Conflict Resolution strategies
Mediation techniques
Windows OS
G Suite
Microsoft Office Suite
Timeline
Bartender
Prima Dopo Cucina & Cocktail House
12.2022 - CurrentRead More
English Teacher
New Town High School
08.2019 - CurrentRead More
Bartender
Raw & Refined, The Valley Inn, Bahama Breeze
05.2015 - 12.2022Read More
Assistant Manager/Salesperson
Jarrettsville Furniture, North Harford Liquors
05.2008 - 02.2015Read More
Harford Community College
Associate of Arts from Psychology
Read More
Towson University
Bachelor of Science from Anthropology/Sociology - Criminal Justice conc.
Read More