Summary
Overview
Work History
Education
Skills
Timeline
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Lamacia Brown

Baltimore

Summary

Dynamic professional with extensive experience at Amazon, excelling in workflow management and safety protocols. Proven track record in leading cross-functional teams to enhance operational efficiency and drive process improvements. Skilled in performance monitoring and fostering effective communication, resulting in increased productivity and stakeholder engagement.

Overview

8
8
years of professional experience

Work History

Process Assistant

Amazon
05.2017 - Current
  • Supported daily operations by assisting team with routine tasks and administrative duties.
  • Learned and adhered to safety protocols while performing assigned responsibilities.
  • Organized materials and resources to enhance workflow efficiency for team members.
  • Assisted in maintaining accurate records and documentation for process tracking.
  • Fostered effective communication among team members to facilitate smoother operations.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Ambassador

Amazon
05.2017 - Current
  • Developed and maintained relationships with key stakeholders to enhance brand visibility.
  • Trained and mentored new ambassadors, ensuring understanding of organizational values and objectives.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Assisted team with operational policies and procedures to drive services.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

Lead Problem Solver

Amazon
05.2017 - Current
  • Led cross-functional teams to resolve operational challenges, enhancing workflow efficiency across departments.
  • Developed and implemented innovative problem-solving strategies, resulting in significant process improvements.
  • Mentored junior staff in advanced troubleshooting techniques, fostering a culture of continuous improvement.
  • Oversaw root cause analysis initiatives, driving accountability and sustainable solutions to recurring issues.

Process Guide

Amazon
05.2017 - Current
  • Streamlined operational processes to enhance workflow efficiency and reduce errors.
  • Developed training materials for onboarding new staff, ensuring consistent adherence to company protocols.
  • Implemented quality control measures that improved product consistency and customer satisfaction.
  • Conducted regular audits to identify process inefficiencies and recommend corrective actions.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Developed comprehensive training materials for new hires to ensure consistent understanding of processes.

Education

Paul L. Dunbar
Baltimore

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Process documentation

Timeline

Process Assistant

Amazon
05.2017 - Current

Ambassador

Amazon
05.2017 - Current

Lead Problem Solver

Amazon
05.2017 - Current

Process Guide

Amazon
05.2017 - Current

Paul L. Dunbar

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Lamacia Brown