Summary
Overview
Work History
Education
Skills
References
Timeline
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Robert Miles

Baltimore

Summary

I am a dynamic and results-driven technology professional with 17 years of experience in the evolving industry. Throughout my career, I have consistently driven sales growth and delivered exceptional customer experiences—first as a sales representative and later in management roles. My dedication to excellence has been recognized through numerous individual and team performance awards. Customer satisfaction has always been a cornerstone of my approach, ensuring every interaction reflects quality service and technical expertise. I expanded my career in technology by joining CDW, working in partnership with Cisco SMARTnet. In this role, I focus on the operational renewal of services, combining my customer-centric mindset with technical precision to support long-term client success.

Overview

18
18
years of professional experience

Work History

Renewal Support Specialist

CDW
Baltimore
09.2023 - Current
  • Ensured compliance with company policies regarding security protocols.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • The Renewal Support Specialist I focuses on using business and technical skills to close all assigned renewal opportunities. With focus on existing contracts and work with sales to provide details on customers' renewal options. The Renewal Support Specialist 1 works with sales and partner representatives quote to renewal requests.
    * What you will do:
    * 70% of time is spent quoting transactional renewals.
    * Respond to email and inquiries from sales regarding their expiring renewals.
    * 30% of time is spent consulting with sales to quote renewal opportunities.
    * Develop business relationships with sales.
    * Work with other Product Specialists and partner contacts to better serve sales.
    * Respond to renewal inquiries from sales.
    * Attend Partner specific and Renewal Support Specialist related training.
    * Work hand in hand with the sales and partner contacts to help drive prepare quotes.
    * Be responsive to sales.

Outbound Sales Representative

Comcast Business
Baltimore
04.2021 - 03.2023
  • Generate sales through outbound cold calling and lead follow up over the telephone using a variety of techniques.
  • Sell Comcast Internet, Voice and TV Services to small and mid-sized business to new and existing customers.
  • Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
  • Manage the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills.
  • Consult with business customers on their application, solicit referrals for new potential new prospects and close web leads.
  • May partner with field to provide referral of complex opportunities to outside sales organization.
  • Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately.
  • Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers’ orders are fulfilled.
  • Manage multiple activities simultaneously including interacting with customers using software applications for research and documentation.

Business Development Consultant

Better Business Bureau
Baltimore
11.2020 - 02.2021
  • Made 75-100+ new calls per day with local Business Owners.
  • Verifying and updating business information and data with BBB database.
  • Generated own individual leads as well as accessing in house system.
  • Answering telephone and email inquiries with the utmost professionalism and courtesy.
  • Representing BBB’s brand through verbal presentations in and innovative yet ethical manner.

Closing Team Leader

Target
Baltimore
06.2019 - 10.2020
  • Key holder, responsible for closing the property and ensuring the building is secure.
  • Problem solve and prioritize team member assignments across multiple areas of the store to execute store strategies.
  • Establish clear goals for the closing team daily.
  • Evaluate, interview, hire, and train candidates for closing team member roles.
  • Knowledge of guest service fundamentals and experience building and fostering a guest first culture.
  • Driving storewide sales and profitability results.

Store Manager

AT&T Portables
Aberdeen
01.2018 - 01.2019
  • Lead sales team to achieve maximum profitability and growth.
  • Drive sales performance through coaching and training.
  • Maintain daily operations including inventory, deposits, schedules, and loss prevention.
  • Assist employees with closing sales and improving customer service.
  • Conduct employee reviews, meetings, and trainings to improve store efficiency.

Team Member

State Farm Insurance Co.
Rosedale
01.2018 - 12.2018
  • Answering phones.
  • Assisting with bill payments and general questions.

Store Manager

T-Mobile
Bel Air
01.2017 - 01.2018
  • Lead sales team to achieve maximum profitability and growth.
  • Drive sales performance through coaching and training.
  • Conducted meetings with sales staff to assist them in achieving their goals.
  • Performed other duties as assigned by the District Manager or Director of Sales.

Store Manager

AT&T Portables
Glen Burnie
01.2015 - 01.2017
  • Lead sales team to achieve maximum profitability and growth.
  • Drive sales performance through coaching and training.
  • Maintain daily operations including inventory, deposits, schedules, and loss prevention.
  • Assist employees with closing sales and improving customer service.
  • Conduct employee reviews, meetings, and trainings to improve store efficiency.

Store Manager

We R Wireless
Timonium
01.2010 - 01.2015
  • Drove sales volume of wireless products, services, and applications.
  • Reached minimum sales quotas and individual gross profit goals.
  • Completed inventory reconciliation.
  • Conducted meetings with sales staff to assist them in achieving their goals.
  • Performed other durians as assigned by the District Manager or Director of Sales.

Sales Consultant

Bidic Autolines
Vineland
01.2008 - 01.2010
  • Spent time with customers to determine their needs and discuss vehicle options.
  • Followed up with prospective customers to generate leads.
  • Completed quotes and explained financing and leasing options for new and used vehicles.
  • Gained in depth knowledge of vehicles and new technology.

Education

High School Diploma -

Vineland High School
Vineland
01.2004

Skills

  • Microsoft Office
  • Retail marketing
  • Scheduling
  • Team Building
  • Retail Management
  • Merchandising
  • Sales / Leading Sales Team
  • Loss Prevention
  • Store Management Experience
  • Team Management
  • Strategic Planning
  • Meeting or Exceeding Quotas
  • Time Management
  • Operations
  • Managing Sales
  • Customer Service
  • SalesForce
  • Sales Support
  • Cisco SMARTnet

References

Available upon request

Timeline

Renewal Support Specialist

CDW
09.2023 - Current

Outbound Sales Representative

Comcast Business
04.2021 - 03.2023

Business Development Consultant

Better Business Bureau
11.2020 - 02.2021

Closing Team Leader

Target
06.2019 - 10.2020

Store Manager

AT&T Portables
01.2018 - 01.2019

Team Member

State Farm Insurance Co.
01.2018 - 12.2018

Store Manager

T-Mobile
01.2017 - 01.2018

Store Manager

AT&T Portables
01.2015 - 01.2017

Store Manager

We R Wireless
01.2010 - 01.2015

Sales Consultant

Bidic Autolines
01.2008 - 01.2010

High School Diploma -

Vineland High School

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