Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Pinder

Worton

Summary

Experienced service management professional with a strong reputation for delivering results and upholding high standards. Skilled in streamlining service operations and boosting team performance through practical, people-focused leadership. Known for a collaborative approach and adaptability in fast-paced, ever-changing environments. Brings proven expertise in team leadership and building lasting customer relationships.

Overview

12
12
years of professional experience

Work History

Service Manager

Atlantic Tractor
01.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Started at Atlantic Tractor as a Turf Technician. Worked my way up to an Ag technician. Then got promoted to Service Manager which I have been for the past 3 years

Assistant Manager

Valvoline
01.2020 - 12.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Valvoline
01.2018 - 01.2020
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Landscaping Crew Leader

Backyard Buddy
06.2013 - 08.2017
  • Managed inventory of materials efficiently to ensure availability when required.
  • Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
  • Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
  • Implemented quality control measures to consistently deliver outstanding finished landscapes.

Education

Associate of Applied Science - Diesel And Agriculture Technology

University of Northwestern Ohio
Lima, OH
06-2020

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Goal oriented
  • Workflow management
  • Policy and procedure enforcement
  • Quality control
  • Mechanical diagnostics

Timeline

Service Manager

Atlantic Tractor
01.2021 - Current

Assistant Manager

Valvoline
01.2020 - 12.2020

Assistant Manager

Valvoline
01.2018 - 01.2020

Landscaping Crew Leader

Backyard Buddy
06.2013 - 08.2017

Associate of Applied Science - Diesel And Agriculture Technology

University of Northwestern Ohio

Similar Profiles

CREATE PROFILE
Robert Pinder