ROBERT V. MOORE
Upper Marlboro,MD
Summary
Experienced professional in private and federal government sectors. Expertise in cellular wireless management, asset management, equipment ordering/operation, and vendor management.
Overview
20
20
years of professional experience
Work History
IT Project Coordinator
Prince Georges County Government
08.2024 - Current
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Coordinated cross-functional teams for multidisciplinary projects, resulting in more cohesive solutions.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Liaised effectively between technical teams and business users to ensure seamless integration of systems.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Wrote, updated and maintained project documentation.
- Trained personnel on use of IT tools and applications.
- Generated reports for IT project progress and performance.
- Managed various IT projects to meet deadlines and customer requirements.
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Evaluated vendor proposals carefully before finalizing contracts, selecting the best-fit solutions for organizational needs within budget constraints.
- Contributed to cost savings through efficient vendor management and contract negotiation strategies.
IT Coordinator
Center City PCS
01.2018 - 08.2024
- Support asset management throughout the Center City organization including PC assets and wireless devices (phones, iPads, & MiFi’s.)
- Contact users with outdated/overdue assets to be returned and approve requests
- Processed internal requests for mobile device new service, upgrades, and activations utilizing cellular providers such as Verizon Wireless, AT&T/FirstNet, & T-Mobile
- Manage inventory of 8k+ assets
- Analyzed monthly cellular invoices for billing accuracy, usage and approved for payment
- Completed 20+ work request daily
- Ensured all devices were enrolled in the organizations MDM (mobile device management) solution and ABM (Apple Business Manager) if applicable before deployment
- Maintained all onsite wireless inventory including, tracking new activations/deactivations, username/ownership changes etc
- Troubleshoot and resolve mobile device issues not limited to hardware or application issues
- Verified work order information for accuracy and proper approval
- Created and implemented SOPs to ensure students and faculty were adhering to mobile device issuance policies
- Performed cost estimates and budgeting for FY and SY end
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
Federal Customer Support Representative
Verizon Wireless
01.2017 - 01.2018
- Support asset management for IT throughout the organization including PC assets, network assets, voice services and wireless devices (phones, iPads, pagers etc.)
- Contact users with outdated/overdue assets to be returned and approve requests
- Perform bill analysis monthly, including obtaining refunds from vendors, reviewing invoices with the client, and providing reports as requested
- Utilize telecom inventory to ensure all telecom invoice approvals are qualified and validated services
- Received 50+ calls work order request daily, providing status updates until completion
- Approved customer requests for telecommunications service into Service Orders
- Provide order tracking to customers
- Access and utilize communications equipment and utilize software applications to research, update, and produce electronic media reports
- Maintained records with mobile devices issued/returned notating name, date/time, office etc
- Processed all monthly telecommunication invoices and reviewed to ensure accuracy before approving to accounting for payment
- Troubleshoot issues
- Analyzed telecommunications systems and billing
- Performed quarterly reviews of all major billing accounts and worked in conjunction with the Accounting Department to resolve contract billing, or collections issues
Train Operator
WMATA
01.2005 - 01.2017
- Processed work request submitted through Remedy ticketing system for mobile wireless device new service, upgrades, and activations utilizing various cellular providers as well as wireline moves, adds, and changes, calling cards, long distance and conference lines
- Managed inventory of 13k+ devices for 4 different chapters within the agency
- Analyzed monthly cellular invoices for billing accuracy, usage and approved for payment
- Completed 50+ work request daily
- Monitored Active Sync Folders and approved devices for corporate email access ensuring all encryption steps were followed
- Maintained all onsite wireless inventory including, tracking new activations/deactivations, username/ownership changes etc
- Managed BYOD program
- Verified work order information for accuracy and proper approval
- Created and implemented SOPs to ensure device users were adhering to mobile device issuance policies
- Performed cost estimates monthly usage reporting for wireless accounts
Education
BS - Business Administration-Management
Western Governors University
Online12.2023
Skills
- CELLULAR WIRELESS MANAGEMENT
- SYSTEMS
- BILLING/ACCOUNT MANAGEMENT
- CONTRACTS
- ACCOUNTS PAYABLE/RECEIVABLE
- MS EXCEL
- ATTENTION TO DETAIL
- STRONG ANALYTICAL SKILLS
- Verbal and written communication
- Customer relations
- Scope management
- Work flow planning
Timeline
IT Project Coordinator
Prince Georges County Government
08.2024 - Current
IT Coordinator
Center City PCS
01.2018 - 08.2024
Federal Customer Support Representative
Verizon Wireless
01.2017 - 01.2018
Train Operator
WMATA
01.2005 - 01.2017
BS - Business Administration-Management
Western Governors University
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