Robert Wagler
Crofton
Summary
Ministry leader and customer service technician with over 30 years of experience in team management and technology strategy development. Proven track record of implementing innovative technologies that enhance operational efficiency and meet organizational goals. Skilled in strategic planning and problem-solving, fostering collaboration among team members. Highly adaptable with strong interpersonal skills focused on overcoming challenges.
Overview
2026
2026
years of professional experience
Work History
Certified Professional Mentor
Hope Harbor Mentoring
10.2024 - Current
- Developed four key "I-OWN it" Anchors: Isolation, Opportunities, Your Why, and Why Not to support sexual integrity.
- Implemented a structured recovery process utilizing proven tools to provide men with actionable plans for healing.
- Leveraged 25 years of Sports Ministry experience to integrate coaching techniques that foster accountability.
- Equipped men with strategies for personal freedom and lasting hope through targeted guidance.
Customer Engineer
NCR
05.2021 - Current
- Maintained and repaired computers, peripherals, and network cabling for POS customers in DC, Baltimore, and Annapolis.
- Installed and tested network cabling for new installations, upgrades, and existing defects across multiple POS sites.
- Serviced ATMs for customers in DC, Baltimore, and Annapolis to ensure operational reliability.
Sports Ministry Director
Mid Atlantic Community Church
2017 - 2020
- Directed all sports activities for Mid Atlantic Community Church, boosting campus engagement.
- Facilitated spiritual development initiatives for diverse age groups within church community.
- Coordinated volunteer efforts to improve program delivery and increase participant involvement.
- Managed budget allocation for ministry projects, ensuring responsible financial stewardship.
POS Customer Service Tech/Rep
Retail Technology Group (RTG)
2014 - 2017
- Ensured functionality of computers, peripherals, and network cabling for POS clients in northeast Ohio.
- Installed, tested, and implemented network cabling for new installations and upgrades.
Director of Global Network Partners
Church Sports & Recreation Ministries
2011 - 2014
- Directed Global Network Partners for Sports Ministry consulting and leadership training initiatives.
- Mentored Sports Ministry partners in United States, Cyprus, Burundi, Zimbabwe, and Kenya.
- Collaborated with senior leadership to establish long-term strategic objectives for ministry.
Computer Systems Administrator & FC2 Director
Ambassadors in Sport
1990 - 2011
- Developed community-oriented sports initiatives via volunteer training and FC2 Sports implementation.
- Executed cloning, RAID configurations, and hard drive imaging for efficient data recovery.
- Designed and installed computer systems and networks to meet organizational needs.
- Upgraded servers, computers, and networks to enhance overall performance.
Customer\Field Service Technician
Bell Atlantic Computer Service
1984 - 1990
- Performed maintenance and repair on IBM Series 1, System 34, System 36, controllers, PCs, and related peripherals.
- Specialized in high-speed ion deposition printing systems for NBS Southern.
Education
Diploma - Audio System Engineering
Alison
Virtual02-2026
Certificate of Technical Studies - AV Technologies
LWR Academy
Virtual01-2026
Professional Mentor Certification - Sexual Integrity
Braveheart University
Virtual10-2024
Two Year Degree - Computer Hardware Technology
Total Tech Institute
Fort Lauderdale, FL01.1985
Skills
- Process and program development
- Interpersonal communication
- Adaptability and objectivity
- Initiative and accountability
- Research and strategy analysis
- Team orientation
- Coaching and mentoring
- Analytical solutions
- Network troubleshooting
- Problem solving
- Effective communication
- Team collaboration
- Software installation and configuration
- Customer support
Professional Accomplishments
- Plan, Design, Implement and Support Quality Solutions, Use of SWOT Approach to: Assess ministry requirements for cost-effective solutions, securely and according to best-practices; Monitor, trouble-shoot and resolve issues quickly; Periodically re-evaluate existing solutions against evolving business needs.
- Manage Projects with Proficiency and Dependability, Drive projects through the entire project lifecycle; Mitigate issues during project implementation; Track project milestones; Manage project expenses; Present final project reports and deliverables; Reflect upon, and learn from, project successes and challenges.
- Sustainable Ministry Developer with gifts of evaluating needs, testing solutions and implementing strategies through consulting, mentoring and training.
Timeline
Certified Professional Mentor
Hope Harbor Mentoring
10.2024 - Current
Customer Engineer
NCR
05.2021 - Current
Sports Ministry Director
Mid Atlantic Community Church
2017 - 2020
POS Customer Service Tech/Rep
Retail Technology Group (RTG)
2014 - 2017
Director of Global Network Partners
Church Sports & Recreation Ministries
2011 - 2014
Computer Systems Administrator & FC2 Director
Ambassadors in Sport
1990 - 2011
Customer\Field Service Technician
Bell Atlantic Computer Service
1984 - 1990
Diploma - Audio System Engineering
Alison
Certificate of Technical Studies - AV Technologies
LWR Academy
Professional Mentor Certification - Sexual Integrity
Braveheart University
Two Year Degree - Computer Hardware Technology
Total Tech Institute