Robert Westphal
Berlin
Summary
Dynamic leader with extensive experience in operations management and staff training, notably at Amtrak. Excelled in enhancing safety standards, reducing machine breakdowns by 30%, and fostering a culture of dependability and strong work ethic. Skilled in regulatory compliance and preventative maintenance, consistently achieving operational excellence and efficiency improvements.
Overview
17
17
years of professional experience
Work History
Owner/Operator
TriState Masters Finishing Contractors
01.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Senior Maintenance Mechanic
FedEx
01.2016 - 01.2022
- Mentored new hires in company policies and best practices, creating a more cohesive workforce.
- Led continuous improvement initiatives that resulted in streamlined workflows and increased operational efficiency.
- Evaluated new technologies for potential implementation into current processes, staying ahead of industry advancements.
- Enhanced safety standards, resulting in a significant reduction of workplace accidents.
- Reduced machine breakdowns by 30% with regular inspections and timely repairs.
- Increased equipment uptime by implementing a preventive maintenance program for all machines.
- Trained junior mechanics in advanced troubleshooting techniques to increase team productivity.
- Successfully completed multiple projects on time and within budget by utilizing strong project management skills.
- Conducted root cause analyses to identify recurring issues and develop long-term solutions, reducing repeat failures.
- Implemented predictive maintenance technologies to proactively address potential issues before they resulted in costly downtime.
- Served as internal consultant for upgrades and modifications on existing machinery, extending their useful life.
Certified Mentor
Amtrak
01.2008 - 01.2016
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Foreman
Amtrak
01.2008 - 01.2016
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Communications Operator
Amtrak
01.2008 - 01.2016
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Provided timely updates to field units during critical incidents, contributing to successful outcomes.
- Supported public safety operations during major events by coordinating resources and relaying vital information.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Certificate Of Technical Studies - Communications And Signals
Amtrak Technical School
Lancaster, PASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Operations oversight
- Inventory management
- Strategic planning
- Payroll processing
- Operational reporting
- Budget development
- DOT compliance
- Performance analysis
- Mechanical recoveries
- Business operations management
- Risk management
- Regulatory compliance
- Preventative maintenance
- Strong work ethic
- Dependable and reliable
- Equipment operation
- Computerized diagnostic tools
- Electrical diagnostics
- Welding procedure specification
- Weld repair techniques
- Lockout and tagout procedures
- Grounds maintenance
- Pneumatic controls
- Hydraulic systems
- Attention to detail
- Framing construction
- Worksite safety
- General laborer
- Hand and power tools
Accomplishments
•2011-NYC- Hurricane Sandy Tunnel Recovery Project
•NYC-Gateway Expansion Program
Additional Information
Computer Programs:
•Excel
•iMaint
•Oracle
•Maximo
Timeline
Owner/Operator
TriState Masters Finishing Contractors
01.2022 - Current
Senior Maintenance Mechanic
FedEx
01.2016 - 01.2022
Certified Mentor
Amtrak
01.2008 - 01.2016
Foreman
Amtrak
01.2008 - 01.2016
Communications Operator
Amtrak
01.2008 - 01.2016
Certificate Of Technical Studies - Communications And Signals
Amtrak Technical School
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