Roberto Alvarez
Baltimore
Summary
Versatile and results-driven, I excelled at Amports and Lowes Home Improvement, enhancing operational efficiency and customer satisfaction.
Proficient in equipment maintenance and adept at building lasting customer relationships, I significantly contributed to workplace productivity and team collaboration. My proactive approach and ability to troubleshoot under pressure stand out as key achievements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member
Amports
03.2018 - Current
- Load, unload, and move material to and from storage and production areas.
- Improve equipment efficiency by conducting regular preventive maintenance and repairs.
- Clean and lubricate parts to keep equipment operating at peak performance.
- Properly handle transported, and disposed of recycled materials.
- Follow work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Install new locks, door handles, and door closers as needed.
- Positively engage with customers and maintain a professional appearance as company representative.
- Maintains a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Assists in facility renovations, including painting, minor plumbing repairs, and carpentry work.
- Handle emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
- Collaborate with contractors on major repairs, overseeing quality and adherence to timelines.
- Enhance property appearance with regular landscaping and upkeep of outdoor spaces.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Maintain restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Sales Associate/Sales Associate Specialist
Lowes Home Improvment
04.2012 - 03.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
GED -
Riverview
New York, NYSkills
- Heavy lifting
- Cleaning procedures
- Equipment maintenance
- Preventive Maintenance
- Painting expertise
- Drywall repair
- Vehicle maintenance
- Power tool operation
- Basic electrical knowledge
- Snow clearing
- Repair and maintenance
- Facilities maintenance
- Grounds maintenance
- Landscaping and groundskeeping
- Reliable and punctual
Certification
- Forklift Operation Certification – Occupational Safety and Health Administration or other recognized body.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Maintenance Crew Member
Amports
03.2018 - Current
Sales Associate/Sales Associate Specialist
Lowes Home Improvment
04.2012 - 03.2018
GED -
Riverview
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