Robin Coley

Leadership & Supervision

• Provide guidance, training, and supervision to foster parent recruitment staff
• Monitor team performance and ensure recruitment goals are met
• Support staff development through coaching and feedback

Recruitment Strategy

• Develop and implement targeted recruitment plans to increase foster parent capacity
• Analyze data and trends to adjust recruitment efforts
• Ensure diversity and inclusion in recruitment efforts to meet the needs of children in care
• Lead recruitment initiatives aligning with state policies and diversity objectives.
• Developed and implemented strategic sourcing strategies to attract top talent.
• Streamlined interview processes, enhancing candidate experience and selection efficiency.
• Mentored junior recruiters, fostering professional growth and skill development.
• Collaborated with department heads to identify staffing needs and develop tailored recruitment plans.
• Managed vendor relationships for recruitment tools, optimizing resource allocation and usage.

Community Outreach

• Build and maintain partnerships with community organizations, faith-based groups, and local agencies
• Represent the organization at community events, resource fairs, and informational sessions
• Coordinate outreach campaigns, including social media and public awareness initiatives

Foster Parent Engagement

• Conduct informational meetings and orientations for prospective foster parents
• Support applicants through the licensing and home study process
• Maintain ongoing communication to improve retention and satisfaction
• Lead and facilitate pre-service and ongoing training for prospective and newly approved foster parents
• Create an engaging, supportive learning environment that promotes understanding of trauma-informed parenting, child development, and system expectations
• Collaborate with licensing and clinical teams to ensure training aligns with regulatory standards and best practices

Compliance & Documentation

• Ensure recruitment activities align with state and federal foster care regulations
• Maintain accurate records, reports, and data tracking
• Collaborate with licensing and case management teams to ensure timely placements.

• Serves as contact for referrals from TCP/DHS access points.
• Assigns cases to staff appropriately while charting participants movement from referral to enrollment to housing to discharge.
• Provides intakes and carries a caseload of approximately 5-10 families and conducts home visits to ensure housing retention and improvement of health and well-being.
• Establish supportive, respectful, trusting relationships with persons with histories of homelessness, severe and persistent mental illnesses, trauma, and/or substance use disorders.
• Remains culturally sensitive to the social, psychological, and healthcare needs of the population.
• Ensures commitment to the right and ability of each person, including those with severe and persistent mental health illness, to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent community support services.
• Partners with MSP Community Advocates, as needed, for client engagement in the field to promote client connectivity to services and present possible housing interventions.
• Conducts comprehensive in-depth assessments utilizing the intake eligibility, assessment, and housing barrier tools.
• Partners with participants to prepare and implement individualized housing stabilization goals and plans while assisting participants to obtain necessary documentation.
• Engages in housing counseling, housing search coaching, landlord navigation, client transportation.
• Determines appropriateness of financial assistance funds and recommends amounts.
• Conducts reassessments of housing goals and plans in partnership with participants at least monthly. Focuses on client-centered service planning while coaching on creative ways to increase livable income and building confidence in money management through incremental self-sufficiency models.
• Provides practical coaching with Rapid Re-housing staff to recruit and maintain relationships with housing owners and landlords to connect families to housing, negotiate housing application approvals and lease fees, perform required unit inspections, help avoid client evictions, and/or relocate or transition the client into a secondary housing intervention.
• Provides practical coaching with Rapid Re-housing staff to coordinate creative use of mainstream benefits and formal and informal community-based services, vocational rehabilitation and other employment services to support participants’ long-term housing stability.
• Works collaboratively with agencies within the DC region DHS/PSH/Landlords, and attends meetings.
• Uses technology, including the HMIS, DHS Portal, Quick Base, maintain files, update, and report data and outcomes in a timely manner.
• Promptly and professionally addresses and diffuses crisis situations with participants. Assesses and appropriately addresses crisis/safety issues.
• Serve on the agency emergency on-call rotation.
• Conducts routine performance reviews, environmental reviews, program monitoring of files, data, performance measures, and task supervision for Rapid Re-housing staff.

• Ensures end-of-month reports are completed, accurate, and timely.
• Collaborates with the quality improvement department, and ensures systems and processes are being followed at the case management level for optimal compliance and reporting.
• Provides periodic case management compliance training to staff to ensure the team has a standardized approach to case management.
• Directly responsible for addressing and resolving case management compliance areas of concern.
• Coaches, trains, and develops staff as required to achieve timeliness and accuracy of case management files.
• Develops a system to spot check and/or review physical and electronic case notes and processes and provides feedback and guidance to staff as necessary.
• Establishes clear and concise mechanisms to efficiently supervise case management compliance issues and align duties in a way that eliminates or mitigates pain points for staff.
• Ensures staff reports, case notes, and system entries are submitted accurately and in a timely manner.
• Ensures staff is oriented and trained in all necessary areas including case management compliance, policies and procedures, community resources, practice standards, human services best practices, and other related areas which may enhance their understanding and effectiveness while delivering services in compliance with requirements.

• Work with the Program Director and Rapid Rehousing team to ensure participants have the individualized support they need to maintain housing and achieve independence.
• Build rapport with clients using strengths based and Housing First approaches.
• Coordinate with county housing locator to support housing options for individuals.
• Develop and update service plan goals with program participants, assisting them to set and prioritize short and long-term goals.
• Once moved in, complete home visits at least once a month to support individuals in performing the tasks required to achieve housing stability, including on-time payment of rent and household maintenance.
• Referrals to vocational services, social security and HHS navigation-assistance, life skills education, health maintenance, medication monitoring, transport to essential appointments, etc.
• Homeless Management Information System (on-line HMIS database) in a timely manner.
• Management companies to ensure stability of participants in the community.
• Update client charts and files regularly, documenting every client communication into a
• Maintain communication with Montgomery County HHS, landlords, and/or property
• Assist participants to negotiate new leases on an annual basis.
• Participate in staff and provider meetings to present cases, discuss appropriate interventions, and collaborate with other services.
• Join the Montgomery County's Homeless Continuum of Care-Coordinated Entry System calls
• Participate in Interfaith Works meetings, including monthly Case Management & Vocational
• Meet with the Program Director for weekly supervision.
• Regularly join the Montgomery County's Homeless Continuum of Care-Coordinated Entry
• Other duties as assigned.

Job Responsibilities (Healthcare Coordinator)

• Conduct comprehensive assessments to identify the medical, behavioral, and social needs of elderly clients
• Develop, implement, and monitor individualized care plans to ensure appropriate service delivery
• Coordinate with physicians, nurses, therapists, and external providers to ensure continuity of care
• Advocate for clients to ensure access to necessary medical services, benefits, and community resources
• Monitor medication management and ensure adherence to prescribed treatment plans
• Maintain accurate, timely documentation in compliance with agency, state, and federal regulations
• Respond to changes in client condition and coordinate appropriate interventions or referrals
• Provide crisis intervention and problem-solving support to clients and families as needed

• Provide guidance and support to staff, caregivers, and service providers to ensure quality care delivery
• Monitor service outcomes and implement improvements to enhance client care and satisfaction
• Assist in training and onboarding new staff or caregivers

• Build relationships with community partners, healthcare providers, and service agencies
• Participate in interdisciplinary team meetings to review client progress and adjust care plans
• Coordinate transitions of care, including hospital discharge planning and follow-up services

• Coordinate with Housing Up Housing Team to locate housing options for families
• Develop and update Family Goal Plans with program participants using a family case management approach, assisting them to set and prioritize short and long-range goals
• Execute monthly home visits to support families in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance
• Conduct regular family assessments with a standardized tool used by Housing Up
• Work with the family to resolve issues with the landlord, as needed
• Provide referrals as needed to Housing Up supportive services (Maintain current records in the Homeless Management Information System (HMIS) database and other case files, documenting interactions with families in the standardized format used by Housing Up
• Prepare daily and monthly statistics and other required reports as directed
• Maintain effective working relationships with other agencies to which (and from which) participants may be referred, regularly contributing to Housing Up's resource directory/database
• Attend quarterly recertifications

• Worked with diverse clients in a therapeutic setting
• Monitored, evaluated, and recorded client progress with respect to treatment goals
• Determined appropriate intervention for client needs
• Co-facilitated group therapy sessions
• Developed curriculum for domestic violence group therapy sessions
• Utilized Motivational Interviewing to focus on client strengths and beliefs.

• Counseled clients in individual and group sessions to assist them in dealing with substance abuse, mental/physical illness, poverty, unemployment, and physical abuse.
• Assessed, evaluated, and recorded client progress with respect to treatment goals.
• Interviewed clients, review records, conducted assessments, and conferred with other professionals to evaluate the mental/physical condition of clients and patients.
• Formulated client treatment plans based on research, clinical experience, and client histories.
• Evaluated clients' progress in relation to measurable goals in treatment care plans.

• Performed Bio-psychosocial intakes and clinical assessments regarding psychological needs of clients
• Utilized Motivational Interviewing to focus on client strengths and beliefs.
• Incorporated CBT techniques to assist clients with helpful thinking and core beliefs.
• Developed client treatment plans based on research, clinical experience, and client histories.
• Reviewed and evaluated clients' progress in relation to measurable goals in treatment care plans

• Spearheaded the planning of daily lessons in various classroom settings including grade level field trips.
• Implemented supervision for entire school body
• Launched various productions and programs for parents and community members. Ensured licensing compliance and program quality
• Maintained the student records systems for student records, billing, and attendance records and staff time sheets to ensure accurate data
• Oversaw purchases with the Chief Administrative Officer and maintained the inventory of supplies and equipment
• Facilitated monthly staff meetings and annual pre-service training
• Completed various administrative duties associated with student records and produced monthly reports
• Created relaxation techniques with students including mindfulness/meditation
• Supervised staff in executing high quality classroom management skills

• Managed the daily operations of a subsidized housing community and provided monthly reports.
• Provided onsite supervision for a staff up to four (4) employees with support and guidance.
• Conducted Summer Camp, Life Skills Workshops, Teen-Programs/Workshops including retreats and monthly enrichment trips.
• Attended monthly resource meetings and planned community events.
• Trained and taught individual assessments, case management and referrals for residents.
• Effectively completed paperwork such as billing, time sheets, intake forms and case notes.
• Executed behavior modification with children and adolescents.
• Utilized strength-based approach with children and adolescents.
• Ensure monthly budgeting for programming was accurately disbursed.
• Hired contractors for services
• Manage the weekly/monthly programming for the seniors.
• Advocated for funding for programs/residence

• Rendered individual and group therapy utilizing evidence-based practices.
• Implemented knowledge of chemical dependency as well a co-occurring mental health to assist clients.
• Used DSM diagnosis to incorporate treatment interventions and create treatment plans.
• Displayed excellent written skills to create client reports.
• Exhibited ability to engage clients with minimal intrinsic motivation.