MARK DIGGS

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

• I was in charge of project development from start to finish
• In home sales
• Project liaison for client to crews

• I handled the day to operations for the Hilton hotel in harbor east location.
• This included for hotel valet/bell operations
• Scheduling
• Hiring/firing
• Training
• Claims report
• Payroll

· Leading teams in maintaining a high level of performance by establishing, maintaining, and executing overall goals and standards

· Monitoring site system logs for system failures and outages

· Reporting site and employee updates and notifications to the senior management group

· Maintaining a remarkable relationship between our clients and the company

· Payroll and scheduling of 1500 hours per week

· Maintaining and revising post orders, procedures, and schedule

· Developing and maintaining ongoing training and testing to assist staff, with guidance from internal and external resources

· Write reports on any incidents located on or around the client’s property

· Conduct fire and safety audits

· Ensure the safety of the tenants and building

· Developing and maintaining a working relationship with local law enforcement

· Providing disciplinary action plans for employees to succeed

· Coordinate staffing needs to meet client’s staffing requirements

· Review performance of others for accuracy and consistency

• I handled navigating and completion of ticket load through the Howard county region for each excavation projects that required underground utilities to be located.

• I handled scheduling and installation of home appliances for customers throughout the Maryland/Virginia region.

· Leading teams in maintaining a high level of performance by establishing, maintaining, and executing overall goals and standards

· Monitoring site system logs for system failures and outages

· Reporting site and employee updates and notifications to the senior management group

· Maintaining a remarkable relationship between our clients and the company

· Payroll and scheduling of 1500 hours per week

· Maintaining and revising post orders, procedures, and schedule

· Developing and maintaining ongoing training and testing to assist staff, with guidance from internal and external resources

· Write reports on any incidents located on or around the client’s property

· Conduct fire and safety audits

· Ensure the safety of the tenants and building

· Developing and maintaining a working relationship with local law enforcement

· Providing disciplinary action plans for employees to succeed

· Coordinate staffing needs to meet client’s staffing requirements

· Review performance of others for accuracy and consistency